Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

EUNICE BOATENG

London,Greenwich

Summary

Dedicated professional with expertise in time management and conflict resolution, recognized for delivering exceptional customer service through effective communication and active listening. Proven ability to foster teamwork and collaboration in fast-paced environments. Proficient in digital tools and product knowledge, focused on enhancing customer satisfaction and driving organizational success.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Independent Living Support Worker

Greenwich MENCAP
Woolich Common, London
05.2023 - Current
  • Facilitated community engagement through organised activities for clients.
  • Guided clients in utilising public transportation systems effectively.
  • Delivered support to enhance independent living skills.
  • Executed tasks to maintain cleanliness and hygiene in residential settings.

Senior Healthcare Assistant

KAYOSKI CARE LTD
71 Copperfield, Chigwell IG7 5NH, Chigwell
02.2023 - 12.2024
  • Delivered exceptional care to clients with disabilities, achieving all care plan goals.
  • Provided thorough personal care assistance, ensuring comfort and dignity throughout services.
  • Updated documentation to accurately reflect current care provided.
  • Participated in training sessions to enhance care techniques and improve service quality.

Healthcare Assistant

SDA CLINIC & MATERNITY HOME
Accra , Ghana
05.2019 - 01.2023
  • Refined treatment approaches by evaluating diet, physical activity, behaviour, and patient factors.
  • Ensured accuracy of medication dosages prior to administration.
  • Supported patients in daily personal care activities, ensuring dignity and comfort.
  • Elevated care standards through active patient feedback.

Administrative Assistant

FREANNBURRY ENERGY LTD
Accra, Ghana
08.2017 - 04.2019
  • Facilitated internal communication to ensure seamless information flow across channels.
  • Optimised company operations through effective administrative support to management.
  • Created comprehensive reports for weekly, quarterly, and progress evaluations.
  • Addressed customer concerns with expertise to improve satisfaction levels.

Telesales Agent

G-TEX COMMUNICATIONS LTD
Accra, Ghana
09.2013 - 06.2017
  • Achieved high customer satisfaction through exceptional telesales service.
  • Utilised cold calling techniques to expand business partnerships.
  • Submitted comprehensive reports to track progress against goals.
  • Handled high call volumes with accuracy to optimise productivity.


Customer Service Officer

ACCESS BANK PLC LTD
Accra , Ghana
10.2012 - 08.2013
  • Delivered high-quality service with meticulous attention to detail.
  • Maintained up-to-date knowledge on products and services to support informed decision-making.
  • Utilised strong communication skills to resolve customer complaints effectively.
  • Managed multi-line phone system to ensure timely responses to inquiries.

Education

NVQ Level 3 - Health and Social Care

Oplex Careers
United Kingdom
12.2022 - 12.2022

Master of Business Administration - Project Management

GIMPA
Accra, Ghana
09.2018 - 06.2020

Bachelor of Arts - English Language & Sociology

University of Ghana
Accra, Ghana
08.2008 - 05.2012

Skills

  • Time management
  • Conflict resolution
  • Exemplary customer service
  • Teamwork and collaboration
  • Empathetic approach
  • Dynamic engagement
  • Active Listening
  • Effective communication
  • Product knowledge
  • Digital proficiency
  • Positive attitude
  • Compassionate

References

References available upon request.

Timeline

Independent Living Support Worker

Greenwich MENCAP
05.2023 - Current

Senior Healthcare Assistant

KAYOSKI CARE LTD
02.2023 - 12.2024

NVQ Level 3 - Health and Social Care

Oplex Careers
12.2022 - 12.2022

Healthcare Assistant

SDA CLINIC & MATERNITY HOME
05.2019 - 01.2023

Master of Business Administration - Project Management

GIMPA
09.2018 - 06.2020

Administrative Assistant

FREANNBURRY ENERGY LTD
08.2017 - 04.2019

Telesales Agent

G-TEX COMMUNICATIONS LTD
09.2013 - 06.2017

Customer Service Officer

ACCESS BANK PLC LTD
10.2012 - 08.2013

Bachelor of Arts - English Language & Sociology

University of Ghana
08.2008 - 05.2012

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EUNICE BOATENG