EUNICE BOATENG
London,Greenwich
Summary
Dedicated professional with expertise in time management and conflict resolution, recognized for delivering exceptional customer service through effective communication and active listening. Proven ability to foster teamwork and collaboration in fast-paced environments. Proficient in digital tools and product knowledge, focused on enhancing customer satisfaction and driving organizational success.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Independent Living Support Worker
Greenwich MENCAP
Woolich Common, London
2023.05 - Current
- Facilitated community engagement through organised activities for clients.
- Guided clients in utilising public transportation systems effectively.
- Delivered support to enhance independent living skills.
- Executed tasks to maintain cleanliness and hygiene in residential settings.
Senior Healthcare Assistant
KAYOSKI CARE LTD
71 Copperfield, Chigwell IG7 5NH, Chigwell
2023.02 - 2024.12
- Delivered exceptional care to clients with disabilities, achieving all care plan goals.
- Provided thorough personal care assistance, ensuring comfort and dignity throughout services.
- Updated documentation to accurately reflect current care provided.
- Participated in training sessions to enhance care techniques and improve service quality.
Healthcare Assistant
SDA CLINIC & MATERNITY HOME
Accra , Ghana
2019.05 - 2023.01
- Refined treatment approaches by evaluating diet, physical activity, behaviour, and patient factors.
- Ensured accuracy of medication dosages prior to administration.
- Supported patients in daily personal care activities, ensuring dignity and comfort.
- Elevated care standards through active patient feedback.
Administrative Assistant
FREANNBURRY ENERGY LTD
Accra, Ghana
2017.08 - 2019.04
- Facilitated internal communication to ensure seamless information flow across channels.
- Optimised company operations through effective administrative support to management.
- Created comprehensive reports for weekly, quarterly, and progress evaluations.
- Addressed customer concerns with expertise to improve satisfaction levels.
Telesales Agent
G-TEX COMMUNICATIONS LTD
Accra, Ghana
2013.09 - 2017.06
- Achieved high customer satisfaction through exceptional telesales service.
- Utilised cold calling techniques to expand business partnerships.
- Submitted comprehensive reports to track progress against goals.
- Handled high call volumes with accuracy to optimise productivity.
Customer Service Officer
ACCESS BANK PLC LTD
Accra , Ghana
2012.10 - 2013.08
- Delivered high-quality service with meticulous attention to detail.
- Maintained up-to-date knowledge on products and services to support informed decision-making.
- Utilised strong communication skills to resolve customer complaints effectively.
- Managed multi-line phone system to ensure timely responses to inquiries.
Education
NVQ Level 3 - Health and Social Care
Oplex Careers
United Kingdom 2022.12 - 2022.12
Master of Business Administration - Project Management
GIMPA
Accra, Ghana 2018.09 - 2020.06
Bachelor of Arts - English Language & Sociology
University of Ghana
Accra, Ghana 2008.08 - 2012.05
Skills
- Time management
- Conflict resolution
- Exemplary customer service
- Teamwork and collaboration
- Empathetic approach
- Dynamic engagement
- Active Listening
- Effective communication
- Product knowledge
- Digital proficiency
- Positive attitude
- Compassionate
References
References available upon request.
Timeline
Independent Living Support Worker
Greenwich MENCAP
2023.05 - Current
Senior Healthcare Assistant
KAYOSKI CARE LTD
2023.02 - 2024.12
NVQ Level 3 - Health and Social Care
Oplex Careers
2022.12 - 2022.12
Healthcare Assistant
SDA CLINIC & MATERNITY HOME
2019.05 - 2023.01
Master of Business Administration - Project Management
GIMPA
2018.09 - 2020.06
Administrative Assistant
FREANNBURRY ENERGY LTD
2017.08 - 2019.04
Telesales Agent
G-TEX COMMUNICATIONS LTD
2013.09 - 2017.06
Customer Service Officer
ACCESS BANK PLC LTD
2012.10 - 2013.08
Bachelor of Arts - English Language & Sociology
University of Ghana
2008.08 - 2012.05