Lisa Rowan
Didcot,Oxfordshire
Summary
Dedicated person with expertise in providing constructive feedback, empathy, and recording vital information.
Skilled in multicultural sensitivity, and maintaining health and safety procedures, ensuring a patient approach in all environments.
To be able to prioritise needs.
Overview
36
36
years of professional experience
1989
1989
years of post-secondary education
Work history
Early years practitioner
Oxfordshire County Council
Didcot, Oxfordshire
2016.04 - Current
- Ensured provision of a safe and caring environment for children.
- Supported children's development through activities and skills preparation for full-time school.
- Planning activities that are age related and enhance the children's development.
- Doing observations and recording information for parents and senior staff.
- communicate with colleagues and parents to foster positive relationships.
- comply with all safeguarding regulations.
- Adhered to company policies to ensure consistent practice.
- Contributed to a positive team environment by supporting colleagues.
- Work in a Nursery providing care for children aged three to four.
Children's Centre Administrator/ Family Support
Oxfordshire County Council
Didcot, Oxfordshire
2008.08 - 2016.04
- Completed level two and level three qualifications in children and young people's workforce, enabling facilitation of family groups and planning of activities tailored to the age and needs of families.
- Completed UNICEF breastfeeding training to provide support to new mothers, facilitating connections with local midwives and health visitors for additional issues such as tongue tie in infants.
- All Administration - Reception, answering the phone, taking queries, dealing with complaints, greeting visitors, diary bookings, organise work spaces and prepare for family groups, support manager and outreach worker with their paperwork, record attendance data, monitor and order stock, Supporting other staff in play sessions and family groups when needed, being able to recognise when families needed signposting to organisations, engage in an array of training for my position, first aid, safeguarding.
- Collaborated with skilled team members to enhance service delivery.
- Part of my job was safeguarding and working closely with The social worker teams.
- I had to be good at time management as it was an extremely busy position.
BP Customer Service Assistant
BP(British Petroleum)
Didcot, Oxfordshire
2002.03 - 2006.07
- Assist and serve customers in the shop and with fuel.
- Record customers queries and pass on details to relevant management when needed.
- Covered manager responsibilities during shifts, ensuring continuity of operations.
- follow regulations and laws on selling alcohol and tobacco. I completed my alcohol licence to be able to serve and approve sales of alcohol sales.
- Maintained stock levels in store by regularly checking inventory and replenishing shelves.
- Take in deliveries of stock and check items against invoices, process stock levels onto the company system to maintain stock levels.
- Assisted with stock ordering to ensure timely availability of products.
- Administration of ordering stock and organising rotas
- Work as part of a large team.
Self employed childminder
Self employed
Didcot, Oxfordshire
2001.05 - 2002.03
- Oxfordshire County Council Childminder training course (Requirement to register with Ofsted)
- Administered daily physical care to infants, focusing on their comfort and wellbeing.
- Prepared nutritious meals to encourage healthy eating habits.
- Provided emotional support during periods of distress or discomfort.
- Established routines for improved skills in children.
- Improved children's social skills through group play and interaction.
- Developed creative activities for children.
- Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
Floristry shop manager
Jemini Florist
Oxford, Oxfordshire
1990.01 - 2001.04
- Completed qualification in floristry and retail management.
- Progressed to Managed a company shop.
- Enhanced customer satisfaction through delivery of exceptional service.
- Led staff training sessions to improve team skills in floristry techniques and customer service.
- Managed stock control for a efficient workplace
- Resolved customer complaints promptly, ensuring high client retention.
- Demonstrated advanced knowledge of plant care, inspired confidence in customers.
- Handled cash transactions accurately, upheld financial accounts thoroughly.
- Received orders in person, by phone and online, processing within allocated timeframes.
Education
GCSEs - Maths, English, Science, Geography, Creative arts,
Icknield School
Watlington, Oxfordshire Sept 1983 - 1988.07
Skills
- Constructive feedback giving
- Empathy
- Observation recording
- Multicultural sensitivity
- Health and safety procedures
- Patient and caring
- Multitasking
- Time management
- Work prioritisation
- Discretion handling
- Email system navigation
- Effective listening
- Excellent organisation
- Composure under pressure
Affiliations
- Reading
- Crafts
- Floristry
- Being outdoors
Accomplishments
Two Gold Chelsea flower show medals in floristry.
References
References available upon request.
Timeline
Early years practitioner
Oxfordshire County Council
2016.04 - Current
Children's Centre Administrator/ Family Support
Oxfordshire County Council
2008.08 - 2016.04
BP Customer Service Assistant
BP(British Petroleum)
2002.03 - 2006.07
Self employed childminder
Self employed
2001.05 - 2002.03
Floristry shop manager
Jemini Florist
1990.01 - 2001.04
GCSEs - Maths, English, Science, Geography, Creative arts,
Icknield School
Sept 1983 - 1988.07