Lisa McInnes
Stourbridge,West Midlands
Summary
Articulate with excellent communication and interpersonal skills. Possessing a compassionate nature together with attentive listening and counselling skills. Maintaining confidentiality and respecting diversity. Comfortable and proficient in communicating with people and professional at all levels. Strong initiative and calm under pressure to successfully manage challenging situations. Highly organised in multi-tasking and time management, consistently meeting deadlines while prioritising tasks efficiently.
Overview
29
29
years of professional experience
Work History
Volunteer support worker
Citizens Advice Bureau
Kidderminster, West Midlands
11.2023 - 02.2025
- Call navigator handling difficult telephone calls with patience and understanding.
- Identifying the needs of Clients through careful observation and interaction.
- Taking detailed instructions and making accurate records for continuity of care and future reference.
- Referring the case to the appropriate advisor.
- Reception duties when there were staff shortages. Assisting Clients calling into the office without appointments and requiring urgent advice.
Self-Employed Cambridge Weight Plan Consultant
Cambridge Weight Plan Limited
West Midlands/Worcestershire, Northamptonshire
09.2009 - 09.2020
- Effectively running a small business from home.
- Offering dietary and nutritional advice to Clients wishing to lose weight and maintain a healthy balanced lifestyle.
Viewing Agent
Robert Oulsnam and Co
Birmingham, West Midlands
03.2019 - 05.2020
- Punctual and personable when greeting prospective purchasers at the property.
- Delivered detailed information about local areas around the property enhancing the prospective purchasers interest.
- Maintaining accurate records of all viewings for smooth follow-ups and feedback collection.
Field Sales Consultant
Wills and Legal Services
Malvern, Worcestershire
04.2018 - 08.2018
- Providing advice on the importance of making a Will and the Probate process.
- Selling Company policies and additional legal services.
Viewing Agent
Andrew Grant Country Homes
Worcester, Worcestershire
09.2017 - 04.2018
- Acting as a professional representative for Andrew Grant whilst conducting each viewing.
- Coordinating closely with the office team providing clear and detailed feedback from prospective purchaser following each viewing.
- Handling sensitive client information confidentially maintaining trust relationships.
- Improved client satisfaction by promptly addressing and resolving property viewing queries and having an in depth knowledge of the property and the local area.
Legal Recruitment Consultant
Time Legal Recruitment
Lichfield, Staffordshire
01.2016 - 12.2016
- Handling the recruitment requirements for West Midlands and Worcestershire Law firms.
- Managing relationships with HR to understand their recruitment needs and timelines.
- Liaising with candidates seeking job opportunities and offering advice on suitable positions.
Full-time parenting
Career Break
Stourbridge
10.2005 - 09.2009
Solicitor
Keelys Solicitors
Lichfield, Staffordshire
04.2004 - 10.2005
- Re-employed by Keelys Solicitors.
- Specialising in Wills, Trusts and Probate.
- Responsible for managing a personal caseload of over 100 files including Wills, Trust, Probate, LPA's and Contentious Probate matters.
- Enhanced client relationships through effective communication and empathy.
- Conducted frequent consultations with clients for improved understanding of their requirements.
Legal Recruitment Consultant
Hudson
Birmingham , West Midlands
05.2001 - 08.2003
- Identifying recruitment requirements by canvasing individual legal practices.
- Searching the database and contacting candidates that may be suitable for the current job opportunities.
- Liaising with the Client forwarding CV's and arranging interviews.
- Providing constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
Solicitor/Trainee Solicitor
Keelys Solicitors
Lichfield , Staffordshire
10.1995 - 05.2001
- Qualified and retained by training firm.
- Specialising in Claimant Personal Injury.
- Managing a large caseload of Personal Injury cases including RTA's, Employer Liability and Public Liability matters.
- Interviewing and advising Clients funded privately, with Legal Expense Insurance or Conditional Fee agreements.
- Liaised with clients to understand their legal needs, providing tailored advice accordingly.
- Worked closely with senior solicitors, learning from their experience and expertise.
- Drafted detailed legal documents for court proceedings ensuring accuracy and compliance.
- Handled sensitive client information with utmost discretion respecting privacy laws.
- Represented clients at initial court hearings, instructing barristers in escalated cases.
Education
Post Graduate Diploma in Legal Practice - Law
Wolverhampton University
Wolverhampton /1997 - /1998
LL.B (Hons) - Law
Birmingham City University
Birmingham /1991 - /1994
A' Levels - History, Law, English
Stourbridge College
West Midlands /1988 - /1990
GCSEs -
Holy Trinity Convent, Kidderminster
Worcestershire /1979 - /1988
Skills
- Friendly and professional
- Empathetic and compassionate nature
- Respect for confidentiality
- Excellent communication skills
- Attentive listening
- Counselling skills
- Organised in multi tasking and time management meeting deadlines
- Comfortable working part of a team
- Respect for diversity
Accomplishments
Admitted as a Solicitor - 1999
Member of the Institute of Paralegals - 2018
Affiliations
- Spending time with family and friends
- Exercising - swimming and dog walking
Timeline
Volunteer support worker
Citizens Advice Bureau
11.2023 - 02.2025
Viewing Agent
Robert Oulsnam and Co
03.2019 - 05.2020
Field Sales Consultant
Wills and Legal Services
04.2018 - 08.2018
Viewing Agent
Andrew Grant Country Homes
09.2017 - 04.2018
Legal Recruitment Consultant
Time Legal Recruitment
01.2016 - 12.2016
Self-Employed Cambridge Weight Plan Consultant
Cambridge Weight Plan Limited
09.2009 - 09.2020
Full-time parenting
Career Break
10.2005 - 09.2009
Solicitor
Keelys Solicitors
04.2004 - 10.2005
Legal Recruitment Consultant
Hudson
05.2001 - 08.2003
Solicitor/Trainee Solicitor
Keelys Solicitors
10.1995 - 05.2001
Post Graduate Diploma in Legal Practice - Law
Wolverhampton University
/1997 - /1998
LL.B (Hons) - Law
Birmingham City University
/1991 - /1994
A' Levels - History, Law, English
Stourbridge College
/1988 - /1990
GCSEs -
Holy Trinity Convent, Kidderminster
/1979 - /1988
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