Lisa Larbi
City of London
Summary
Customer-focused professional with extensive experience in beauty sales and luxury skincare consultations. Skilled in delivering excellent client service, managing enquiries and building strong customer relationships in fast-paced environments. Confident in working towards KPIs, handling administrative tasks and communicating clearly and professionally both in person and in writing. Known for being organised, approachable and solution-focused, with the ability to work collaboratively with teams while creating positive customer experiences.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Beauty Expert & Artist Council Member
Charlotte Tilbury – Harrods
London
07.2023 - 05.2026
- Exceed personal and team KPIs by providing excellent service and product suggestions.
- Represent brand at events and activations, including new product launches.
- Assist clients through tailored beauty consultations to build confidence and loyalty.
- Support new team members through mentoring and engagement in artist council initiatives.
- Maintain grooming and presentation standards that reflect brand values.
Customer Service Associate
Harrods
London
10.2021 - 09.2022
- Assisted in delivering multi-channel customer support to resolve client queries efficiently.
- Processed orders and returns with attention to detail while maintaining comprehensive customer records.
- Honed communication and conflict-resolution skills in a demanding luxury environment.
Beauty Consultant
Valmont Skincare
London
08.2019 - 06.2020
- Conducted personalised skincare consultations for luxury clientele.
- Assisted in maintaining stock levels and merchandising efforts.
- Coordinated in-store promotional events to enhance customer engagement.
Education
Bachelor of Arts - Fashion Communication & Styling
Middlesex University
London 01.2014 - 01.2017
BTEC Level 3 - Fashion
Waltham Forest College
GCSEs -
Oasis Academy Hadley
LondonSkills
Delivering excellent customer service and building positive client relationships
Strong verbal and written communication skills
Handling customer enquiries and resolving issues professionally
Organised and detail-oriented with administrative experience
Confident using Microsoft Office and office systems
Experience working towards KPIs and providing personalised consultations
Supportive team player with mentoring and leadership experience
ADDITIONAL INTERESTS
- Passionate about beauty innovation and emerging industry trends
- Skilled in visual communication and creative storytelling
- Experienced in social media branding and digital content creation
- Strong interest in wellness, skincare, and holistic lifestyle practices
Timeline
Beauty Expert & Artist Council Member
Charlotte Tilbury – Harrods
07.2023 - 05.2026
Customer Service Associate
Harrods
10.2021 - 09.2022
Beauty Consultant
Valmont Skincare
08.2019 - 06.2020
Bachelor of Arts - Fashion Communication & Styling
Middlesex University
01.2014 - 01.2017
BTEC Level 3 - Fashion
Waltham Forest College
GCSEs -
Oasis Academy Hadley