LISA JONES
Storrington
Summary
Highly experienced in the customer service industry with an extensive background in an operational role working under pressure with time restraints. Excellent communication and interpersonal skills. Reliable, punctual and honest. High standard of personal presentation.
Overview
40
40
years of professional experience
Work history
Registration Officer (Ceremonies)
Wiltshire Council
Trowbridge , Wiltshire
2022.04 - 2026.03
- Register and conduct marriages and civil partnerships at County Hall and licensed venues in Wiltshire.
- Communicate with customers prior to marriages and before the ceremony.
- Prepare and conduct celebrant services.
- Deliver a high level professional service providing an excellent experience for couples and their guests.
Swimming Instructor
Swimstars
Warminster, Wiltshire
2021.04 - 2022.03
- Prepare lesson plans meeting Swim England Learn to Swim Programme requirements. Tailor lessons according to students abilities, ages and personalities.
- Deliver lessons to learners of all levels building student confidence and enjoyment in a safe environment.
- Hold and keep current with National Rescue Award for swimming teachers.
Swimming Instructor
Places For People Leisure
Billingshurst, West Sussex
2018.12 - 2021.03
- Deliver fun, effective and innovative swimming programmes meeting swim England Learn to Swim programme requirements.
- Deliver swim fit classes to adults.
Duty Operations Controller
British Airways
Gatwick Airport, West Sussex
2015.06 - 2018.09
- Running the daily British Airways operation at Gatwick Airport. Liaising with other departments within the airline and third party operators and ensuring all flights departed on time.
- Ensuring urgent issues were resolved promptly and escalated accordingly.
- Coordinating flight despatch and arrivals in line with strict schedules.
- Operating ground to air radio speaking to flight crew and dealing with on board issues.
- Dealing with flight delays, booking hotels and transport for passengers and ensuring they are kept informed.
- Allocating ground staff in the terminal making sure flights were checked in efficiently and flights were met and boarded correctly.
Cabin Crew Duty Manager
British Airways
Gatwick Airport, West Sussex
2012.12 - 2015.06
- Running crew operation at Gatwick. Ensuring flights departed on time with correct numbers of crew on board and with correct documentation.
- Liaising with crew scheduling departments at Heathrow, calling out standby crew to replace those who have not checked in for their flights.
- Looking after welfare of cabin crew in the UK and also whilst working away from base.
- Attend training to keep up to date knowledge of airport procedures.
Crew Operations Coordinator
British Airways
Gatwick Airport, West Sussex
1995.09 - 2012.12
- Managing cabin and flight crew operation at Gatwick Airport.
- Ensuring all flights are crewed and have correct paperwork for immigration and customs at their destination.
- Liaising with other departments with BA to ensure correct numbers of crew are on each flight and that crew are not exceeding legal flying times.
- Booking hotels and transport for crew in delay situations.
- Dealing with any ad hoc situations as quickly and efficiently as possible ensuring flights depart on time.
Passenger Service Agent
British Airways
Gatwick Airport, West Sussex
1989.04 - 1995.09
- Check in passengers on both British Airways and other airlines handled by BA from Gatwick. Checking they have correct documentation and are adhering to all security procedures.
- Boarding flights ensuring on time departures with correct passengers on board.
- Announce flight status updates and boarding information at boarding gates.
- Dealing with complaints and giving information regarding all aspects of flight information.
- Managing delay situations, both short and longer overnight delays.
- Escorting ambulances airside to meet severely injured and ill passenger assisting them through arrivals process.
Air Stewardess
Dan Air
Gatwick Airport, West Sussex
1988.07 - 1988.12
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Airline Ticketing Agent
Jetsave Travel
East Grinstead, West Sussex
1986.06 - 1987.12
- Issued airline tickets and booking onward travel within USA.
- Advising clients travelling USA regarding their travel plans within the country.
Education
Higher National Diploma - Business studies with Travel and Tourism
New College Durham
Durham, DURDiploma of Higher Education - Business Studies with finance
Crawley College
Crawley, WSXGCSE - undefined
Holy Trinity school
Crawley, West SussexSkills
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Confident, articulate and professional speaking abilities
- Empathetic listener and ability to connect with people
- Strong problems solving skills
- High levels of literacy and numeracy
- Accurate IT skills
Timeline
Registration Officer (Ceremonies)
Wiltshire Council
2022.04 - 2026.03
Swimming Instructor
Swimstars
2021.04 - 2022.03
Swimming Instructor
Places For People Leisure
2018.12 - 2021.03
Duty Operations Controller
British Airways
2015.06 - 2018.09
Cabin Crew Duty Manager
British Airways
2012.12 - 2015.06
Crew Operations Coordinator
British Airways
1995.09 - 2012.12
Passenger Service Agent
British Airways
1989.04 - 1995.09
Air Stewardess
Dan Air
1988.07 - 1988.12
Airline Ticketing Agent
Jetsave Travel
1986.06 - 1987.12
Diploma of Higher Education - Business Studies with finance
Crawley College
GCSE - undefined
Holy Trinity school
Higher National Diploma - Business studies with Travel and Tourism
New College Durham