Lisa Jones
Herne Bay,Kent
Summary
Efficiently manage clerical tasks to support team operations, including answering phones, greeting visitors, and distributing mail. Coordinate appointment scheduling and prepare materials for clinics, ensuring all necessary documentation is ready. Serve as a primary contact for patient inquiries, addressing issues independently to maintain high-quality care. Provide comprehensive administrative support to colleagues, enhancing overall team productivity and service delivery.
Overview
26
26
years of professional experience
Work history
Administration Assistant
NHS
01.2023 - 01.2026
- Clinical systems and data: I am fully trained of the Rio system to manage and update patient records, book appointments, and maintain the diaries for clinicians and other healthcare professionals.
- Dictation and correspondence: I am proficient in using BigHand digital dictation software to prepare and produce a variety of high-quality documents and correspondence for clinical staff.
- Communication and liaison: I actively liaised with other internal NHS departments using email and the 8x8 system to ensure seamless information flow and coordination.
- Virtual collaboration: I am experienced in using Microsoft Teams to schedule, arrange, and facilitate virtual meetings and events with internal teams and other departments.
- Key accomplishments:
- Team leadership and support: I managed and supervised a number of staff throughout my career, playing a key role in supporting the team's professional development.
- Training and onboarding: I have conducted training sessions for new team members within the office, ensuring they were proficient in administrative processes and systems.
- Diary and appointment management: Booked and managed high-volume, complex appointment schedules and diaries for Consultants and other clinical professionals.
- Project management: Successfully managed and delivered various internal projects to enhance team efficiency and administrative workflows.
Higher Level Teaching Assistant
Swalecliffe Primary School
Whitstable, Kent
02.2015 - 01.2023
- Assisted in managing classes holding up to 30 students, covering planned absences when necessary.
- Provided specialist support to gifted and talented pupils through 1:1 coaching.
- Helped teachers mark and provide constructive feedback, monitoring progress with Educator software platform.
- Engaged with SEND students using diverse formats, including large-print and social stories.
- Used remote teaching platforms, including Zoom and Google classroom, to successfully teach students and keep them on-target throughout the Covid-19 pandemic.
- Helped plan and deliver extracurricular activities and school clubs for students aged 8yrs - 11yrs.
- Provided specialist support to SEMH and SEND students.
- Assisted teachers in preparing lessons for students by developing presentations, class material and visual aids.
- Stayed updated on curriculum and teaching best practices to drive learning outcomes.
- Motivated students and enhanced learning outcomes with tailored and interactive approach.
- Delivered pastoral care to cultivate wellbeing, handling concerns with teachers and parents as needed.
- Helped answer queries throughout classes and provided 1:1 support to students requiring content in different formats.
- Provided feedback on lesson content and activities to enhance learning outcomes.
- Proactively provided ongoing support to students requiring extra assistance, both educational and emotional.
- Helped teachers effectively manage class activities and behaviour with firm and fair approach.
- Maintained excellent student relationships by providing warm, welcoming and supportive environments.
- Assisted in managing classes holding up to 30 students, covering planned absences when necessary.
- Analysed student learning styles and adapted to meet individual and group needs.
Special Educational Needs Teacher
Stone Bay School
Broadstairs, Kent
06.2010 - 01.2015
- Taught responsively and proactively to consistently meet varying special educational needs.
- Provided creative, caring teaching provisions to meet students' social and emotional needs.
- Used exceptional communication and relationship-building skills to nurture positive interactions with staff and students.
- Worked closely with staff and pupils to set attainable personal and educational goals, monitoring progress regularly to aid successful achievement.
- Maintained a positive, proactive approach to teaching children with special educational needs for optimised student outcomes.
- Created innovative learning resources to enhance student engagement and improve learning experiences.
- Worked in one-to-one and group teaching settings, supporting students with varying emotional and educational needs.
- Aided students' social and emotional development through compassionate teaching and care.
- Closely monitored student competence and progress, adapting lessons to individual needs to maximise potential.
- Demonstrated outstanding classroom management to maintain positive learning environments and experiences for students.
- Followed national curriculum guidelines, developing and delivering engaging lessons within specified frameworks.
- Ensured appropriate student safeguarding at all times, consulting senior management and escalating concerns as required.
- Created and delivered engaging teaching sessions, encouraging students learning progression and development.
- Parent meetings to discuss academic progress and development.
- Maintained current knowledge of special education best practices and trends through Continuing Professional Development.
- Increased student development by delivering engaging and interactive lessons that motivated and inspired learners.
- Supported pupils with disabilities using behaviourally based instruction and positive reinforcement techniques.
- Used specialised support plans to help pupils meet their needs and achieve full potential.
- Improved student social and emotional development through constant support and attentiveness.
Teaching Assistant in Special Educational Needs
Stone Bay School
Broadstairs, Kent
06.2000 - 06.2010
- Worked with teaching assistants to provide best possible care and educational support for 10 students.
- Taught small groups of 12 special educational needs students to provide extra attention and support to those in need.
- Closely monitored student progress to assess areas for development and extra support required.
- Collaborated with parents and students to develop individualised learning development plans, creating based on student's needs and abilities.
- Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Helped students’ progress their learning development in core subjects, including Maths and English through 1-to-1 mentoring.
- Taught students requiring special education from years 11 up to 19.
- Coordinated educational extracurricular activities for students, including tutoring, school clubs and field trips.
- Effectively managed class behaviour through positive reinforcement and explicit instruction.
- Worked with students in small groups and one-on-one to provide additional support with a variety of activities and lessons, offering constructive feedback and advice.
- Supervised and supported special needs students during group tasks and individual activities through a broad and balance curriculum, ensuring safety and access to learning.
- Assisted with resolving behavioural and emotional issues through communication and strategies for Crisis intervention and Prevention (SCIP), documenting as required for further planning and risk mitigation.
- Encouraged student interaction in group settings, maintaining safety and sensitivity to a variety of special needs.
Education
NVQ Level 2 - Maths
Learn Direct
Dover 01.2013 - 01.2013
Teaching in the Lifelong Learning Sector (DTLLS) - Teaching in the Lifelong Learning Sector
Canterbury Christ Church University
Canterbury, KEN 01.2011 - 01.2011
NVQ Level 3 - Education and Entitlement for Pupils with Autism
Canterbury Christ Church University
Canterbury, KEN 01.2002 - 01.2002
Bachelor of Arts - Art and Social Science
Canterbury Christ Church University
Canterbury, KEN 01.2000 - 01.2000
A-Levels - Art
Thanet College
Broadstairs 01.1995 - 01.1995
GCSEs - English
Thanet College
Broadstairs 01.1995 - 01.1995
GCSEs - Art, Computer, English, Maths, Science
George Green's School
London, ENG 01.1991 - 01.1991
Skills
Team collaboration
Microsoft Office proficiency
Patient management
Patient focused service
Effective communication
IT tools proficiency
Report writing
Confident patient interaction
Negotiation and influence
Organised approach
Constructive feedback
Empathy and active listening
Affiliations
- I am a keen runner and participated in many marathons. I find running good for my well being. I also like going to the gym. I am also on the committee for the EX Serviceman's Club, where I enjoy helping throughout the year with different events and prompting the club. I enjoy music and go to different concerts and festivals.
Timeline
Administration Assistant
NHS
01.2023 - 01.2026
Higher Level Teaching Assistant
Swalecliffe Primary School
02.2015 - 01.2023
NVQ Level 2 - Maths
Learn Direct
01.2013 - 01.2013
Teaching in the Lifelong Learning Sector (DTLLS) - Teaching in the Lifelong Learning Sector
Canterbury Christ Church University
01.2011 - 01.2011
Special Educational Needs Teacher
Stone Bay School
06.2010 - 01.2015
NVQ Level 3 - Education and Entitlement for Pupils with Autism
Canterbury Christ Church University
01.2002 - 01.2002
Teaching Assistant in Special Educational Needs
Stone Bay School
06.2000 - 06.2010
Bachelor of Arts - Art and Social Science
Canterbury Christ Church University
01.2000 - 01.2000
A-Levels - Art
Thanet College
01.1995 - 01.1995
GCSEs - English
Thanet College
01.1995 - 01.1995
GCSEs - Art, Computer, English, Maths, Science
George Green's School
01.1991 - 01.1991