George Robson

I am a highly Motivated and growth orientated individual looking for a career change. My current current place of employment is working as a professional Administration Assistant with over five year's worth of experience within a busy NHS GP practice. Experienced in providing excellent customer service, managing confidential information, coordinating appointments and supporting patients in a fast-paced environment. Recognised as a reliable and valued member of the team, with strong communication, organisational and problem-solving skills. Confident handling challenging situations calmly and professionally, while maintaining a patient-focused approach and working effectively both independently and as part of a team.

Skilled in handling incoming and outgoing correspondence, including emails relating to documentation, invoices and patient records, while ensuring attention to detail and compliance with confidentiality requirements. Experienced in processing and ordering clerical equipment and office supplies to support the smooth day-to-day running of the practice within administration and clinical practice.

A confident communicator with proven ability to manage complaints professionally and sensitively, working to resolve issues and achieve positive outcomes for patients and customers. Recognised for remaining calm under pressure, resolving difficult situations effectively and escalating concerns appropriately when required. An organised and proactive team member with excellent time management skills, strong administrative abilities and a commitment to delivering high-quality service.

• Simon Williamson, Practice Manager, Wearside Medical Practice, Simon.williamson3@nhs.net, 0191 5689510
• Lindsey Templeton, Store People Manager, Morrisons, Lindsey.templeton@morrisonplc.co.uk, 0191 5281122