Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Fogg

Lincoln,Lincolnshire

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Sale Assistant

Primark
Lincoln, Lincolnshire
04.2021 - Current
  • Provided excellent sales services by offering product advice to meet exact customers needs.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Updated product labelling and pricing to reflect discounts and offers.

Mobile repair technician/manager

FoneDoctor
Lincoln, Lincolnshire
09.2015 - 02.2018
  • Installed and aligned antennae to pick up signals with maximum quality and reliability.
  • Repaired or replaced customer mobile devices to restore functionality.
  • Documented installation, maintenance and repair activities for technical tracking and billing requirements.
  • Maintained clear and complete records of installation, maintenance or repair actions.
  • Serviced and repaired smartphones and tablets, replacing old or worn-out parts with new items.
  • Observed health and safety regulations during repairs, decreasing accidents.
  • Managed a team of up to 3 employees and multiple shops in different areas.
  • Overseeing the hiring, training and professional growth of employees.
  • Received consistently positive feedback for repair service and customer care service, continually working with energy and enthusiasm
  • Performed software updates to fix bugs and patch vulnerabilities.
  • Sourced and quoted prices for spares before starting repairs.
  • Tested repaired devices and confirmed correct functionality with no new issues.
  • Maintained tidy working environment, well-equipped with relevant tools for repair activities.

Barista/shop Manager

Cooplands
Lincoln, Lincolnshire
05.2015 - 09.2015
  • Operated electric appliances to cut, blend and mix foodstuffs.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste

Customer service team leader

Co-op Food
Lincoln, Lincolnshire
09.2010 - 05.2015
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Implemented customer follow up to uphold service standards.
  • Listened actively to offer accurate information and best solution to their needs.
  • Created positive working environments by offering support and guidance to staff
  • Obtained feedback from customers to improve service experience.
  • Managed workflow to continuously exceed quality service goals.
  • Completed documentation and logs each day, generating detailed weekly reports.
  • Answered telephone with professionalism.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
  • Completed transactions to replace or exchange defective items.
  • Liaised with managers and area managers to create processes to improve customer support, enhancing over shopping experience
  • Monitored team efficiency under supervision of manager, ensuring deadline adherence through shop appearance, deliveries were out on time and shelves was always full and promotional displays looking there best at all times

Customer service cashier

SPAR
Lincoln, Lincolnshire
03.2005 - 02.2008
  • Recommended products and services to customers based on requirements.
  • Completed opening and closing procedures each day.
  • Redeemed stamps and vouchers against transactions.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Helped customers make product and service selections among range of options.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Counted change correctly and issued customer receipts.

Education

GCSEs -

The Priory City of Lincoln Academy
Lincoln
09.1991 - 07.1996

NVQ Level 2 - Maths and English

Lincoln College
Lincoln
09.2004 - 05.2005

Skills

  • Customer service
  • Loss prevention
  • Outgoing and enthusiastic
  • Results driven
  • Cash management
  • Superb time management
  • Confident communicator
  • Upselling expertise
  • Planograms
  • Self-motivated
  • Accurate money handling
  • Problem-solving
  • Leadership
  • Invoice processing
  • Staff management
  • Travelling to and from locations for deliveries
  • Hold a full UK driving licence for 15 years

Timeline

Sale Assistant

Primark
04.2021 - Current

Mobile repair technician/manager

FoneDoctor
09.2015 - 02.2018

Barista/shop Manager

Cooplands
05.2015 - 09.2015

Customer service team leader

Co-op Food
09.2010 - 05.2015

Customer service cashier

SPAR
03.2005 - 02.2008

NVQ Level 2 - Maths and English

Lincoln College
09.2004 - 05.2005

GCSEs -

The Priory City of Lincoln Academy
09.1991 - 07.1996

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