Lisa Clark
Glasgow
Summary
Accomplished career retailer with over 30 years of experience in retail management across diverse sectors, including sportswear, fashion, value, and general merchandising. Demonstrates a strong ability to work and adjust in fast-paced environments while excelling in leadership and decision-making. Proficient in understanding and analysing sales figures, managing budgets, and performance data. Extensive experience in multi-site, high-volume retailing with a focus on customer service excellence. Skilled in business planning, promotions planning, process improvement, and sales trend forecasting. Committed to driving great customer service and exceeding expectations with a goal-oriented mindset. Expertise in regional regulatory compliance, territory management, and profit and loss understanding enhances strategic business operations.
Overview
31
31
years of professional experience
Work history
Regional business development manager
The Original Factory Shop
, Scotland
2007.04 - Current
- Managed operations across all 30 stores in Scotland, ensuring consistent achievement of key performance indicators.
- Developed and implemented sustainable plans to maximise regional opportunities.
- Drove team performance to consistently meet targets and enhance financial contributions.
- Promoted a customer-centric culture that prioritised service excellence.
- Optimised resource allocation to ensure operational efficiencies were sustainable.
- Analysed data to support informed commercial decision-making.
- Collaborated with stores to create a commercially viable retail experience.
- Built a high-performance team through strategic recruitment and development initiatives.
- Managed complex projects, ensuring timely completion within budgetary constraints.
- Led training sessions, enhancing staff skills and capabilities.
- Recruited top talent contributing to an increased performant workforce.
Photographer
Self Employed
Newcastle upon Tyne
2004.02 - 2007.04
- Consulted with clients regarding photo needs and desires.
- Presented options based on the style, and end results.
- Offered ideas and concepts, in addition to classic Styles.
Area manager
Exhibit
Newcastle Upon Tune
2002.04 - 2004.05
- Maximize area profitability and minimize area costs whilst working within company policies
- Achieving the highest possible level of sales over the agreed targets
- Promoting high standards and operation with the continuous aim of running a highly efficient area
- Ensuring that the customers are given courteous, considerate, and responsive service
- Effective training and development of branch managers and staff
- Ensuring all branches is merchandised commercially to the correct promotional activity
- To liaise with the merchandising department to ensure all branches are carrying the correct stock packages for maximum profit
- Ensuring company security policies are always adhere to in all branches
- Ensuring all health and safety and government legislation are followed in every branch.
Area Manager
Sports Connection
1996.02 - 2002.04
- Develop plans to improve store's performance and contribution to the overall company results
- Manage a team of colleagues by training, coaching, delegating and empowering them to provide excellent customer service
- Ensure all stock and promotions are merchandised correctly to their best advantage
- Accountable for implementing legislations regarding security and health and safety
- Fully accountable for profit and loss accounts
- Recruitment and development of all colleagues and management
- Assisting the Regional Manager in recruiting, training, and coaching new management
- Assisting the regional manager with checking all stores are correctly merchandised, following all legislations.
Branch Manager
All Sports
Newcastle upon Tyne
1995.01 - 1996.01
- Responsible for training and developing of New Branch Managers in the Northeast.
- Ensuring high levels of customer service is implemented at all times.
- Responsible for maximizing sales through the strategic planning and implementing of commercial products.
Education
GCSEs - Photography BAPH
North Tyneside College
Newcastle Upon TyneSkills
- Ability to work and adjust in a fast-paced environment
- Leadership
- Decision making
- The ability to understand and analyse sales figures
- Extensive experience of multi-site, high volume retailing, customer service focused
- Experience in managing budgets and performance data
- Business planning
- Promotions planning skills
- Process improvement
- Sales trend forecasting
- Career retailer with over 30 years' experience in retail management across several sectors, , Sportswear, fashion, value, and General merchandising Dedicated and passionate in driving great customer service and exceeding customers' expectations
- Communication excellence
- Regional regulatory compliance
- Goal-Oriented mindset
- Territory management
- Profit and loss understanding
Timeline
Regional business development manager
The Original Factory Shop
2007.04 - Current
Photographer
Self Employed
2004.02 - 2007.04
Area manager
Exhibit
2002.04 - 2004.05
Area Manager
Sports Connection
1996.02 - 2002.04
Branch Manager
All Sports
1995.01 - 1996.01
GCSEs - Photography BAPH
North Tyneside College