Lisa Brown

Managing Director with overall responsibility for the day-to-day running of the London based design agency. Main roles include:

• Client liaison – main point of contact between the client and the team. Building personal long lasting relationships to solidify new clients and drive repeat work.
• Project Management – Leading the team delivering a huge range of retail projects from point of sale units through to large-scale airport projects.
• Business Strategy – assessing markets and opportunities for the business to achieve the goals and objectives for growth.
• Business Development – finding and developing new business opportunities alongside continuing to nurture existing client relationships.
• New Business - Producing, presenting and negotiating competitive project bids and financial proposals.
• Business Financial Controller - Managing the companies day to day finances. Completing P&L reports for issue to the larger group head office. Good understanding of business turnover requirements and how to adapt to ever changing external financial impacts.

Key Highlight: Qatar Duty Free

Direct relationship with CRHO Tab Musleh over the last 7 years formed through trust, understanding and a deep knowledge for the complex inter-relationships of the their business trinity.

• Working with Tab and the QDF directors team to develop the retail strategy for Qatar Duty free at HIA. Leading retail masterplanning project workshops, guiding QDF on the retail strategy and reviewing the retail mix.
• Managing brand relationships and brand project delivery on behalf of QDF, working closely with some of the leading global fashion and cosmetic brands.
• Delivering 15 concepts simultaneously for the opening of the HIA orchard extension in 2022. All complete on time for the 2022 FIFA world cup.
• Providing creative and global insights to drive the retail direction. Identifying opportunities and creating new retail concepts to fulfil them. All forming part of supporting Hamad International Airport being named world best airport 2021/2022/2023/2024 and worlds beat airport retailer 2024/2025

Leading the design team and working closely with the founding partners to steer to business.

• Mentored and coached creative teams and fostered a creative environment that encouraged growth amongst team members.
• Collaborated with clients to understand their vision and integrated feedback into design processes.
• Led creative teams in the execution of a wide range of projects.
• Participated in pitches and proposals, presenting creative vision to clients.
• Applied design thinking methodologies to solve complex problems and enhance project outcomes.

Key Highlight: Harrods

From 2006 - 2019 Developed a 13 year strong working relationship with both Harrods Knightsbridge and Harrods International with the creation of multiple concepts within this leading department store and its Airport estate.

• Delivering their full UK airports estate and competitively winning the design bids to create the designs for their redevelopments 3 times, improving profitability each time.
• Key relationships with Director of Harrods International and head of Harrods UK Markets with regular presentations to Harrods Executive board.
• Named as Harrods design architects and responsible for managing all creative and technical design aspects. Managing airport landlord relationships as Harrods representative.
• Managing and overseeing all brand fit outs within the Harrods International estate, negotiating and developing relationships on behalf of Harrods with each brand, ensuring retail sqm space was maximised both commercially and creatively whilst maintaining the delicate balance of brand exposure and positioning within the overall master brand of Harrods.

Joining in 2006 and quickly growing up through the business. Promoted through various roles from Junior to Mid-weight and Senior designer before moving into an Associate Design Director position.

• Learning the trade and establishing base skills.
• Grew lasting relationships with clients, contractors and suppliers.
• Mastered various design tools both creatively and in technical detail.

Key Highlights: World Duty Free

Initialising a 16 year working relationship with World Duty Free. producing multiple global concept and bid tenders for their airport business a partnership that has grown into a well established relationship with the CEO of World Duty Free and the heads of their international team.