Lisa Biffen

Booked all incoming goods and updated stock records promptly.

Maintained accurate booking records for all items processed, ensuring reliable inventory management.

Liaised with departments to ensure alignment of bookings and paperwork, facilitating smooth operations.

Coordinated daily delivery slots for national and international shipments, optimising logistical efficiency.

Completed day-to-day office administration, including time sheets and staff records.

Documented meeting minutes to ensure accurate records of proceedings for future reference. during disciplinary meetings and appeals and circulated actions.

Established strong client relationships through timely updates and effective problem-solving support.

Collaborated with other departments to swiftly resolve order issues and enhance customer satisfaction.

Maintained excellent telephone etiquette and built rapport with callers.

Ensured clear communication with team members while managing high-volume calls to maintain service quality.

Maintained composure while providing quality service in stressful situations. to deliver consistently strong customer service.

• Ensured accuracy in handling multiple tasks to support team operations. while following proven checking routines.
• Advised customers on product choices to support sales growth.

• Introduced a tracking and claims system.
• Addressed order delays by coordinating effectively with shipping services
• Submitted claims promptly within relevant timeframes
• Credited customers where appropriate.
• Managed customer enquiries via live chat, email and telephone
• Maximised efficiency with Zendesk, CRM systems and Microsoft tools

Managed high volume of 100 inbound calls daily from German and UK customers, ensuring prompt and effective service delivery.

Delivered exceptional customer service through clear communication and step-by-step solutions to resolve queries efficiently.

Provided accurate resolutions to customer inquiries, minimising wait times and enhancing customer satisfaction.

Created spreadsheets and documents while maintaining precise, error-free records.

• Dispatched customer vehicles promptly, enhancing reliability of fault resolution and service ratings.
• Coordinated with drivers to track job progress, ensuring alignment with daily service demands.
• Entered customer details into dispatch system, facilitating quick matching with nearby drivers.

• Delivered friendly, professional service to customers, enhancing their overall experience.
• Executed bar duties, ensuring seamless service and high customer satisfaction.
• Oversaw accurate cash handling during peak trading times to maintain financial integrity.
• Planned staff rotas to cover shifts and support team readiness.

• Managed day-to-day administration and executed routine office tasks to ensure smooth operations.
• Coordinated travel arrangements and booked accommodation to align with schedules and optimise time management.
• Managed a high volume of phone calls, emails, and postal correspondence.
• Hired domestic staff and arranged onboarding for immediate availability.
• Processed payroll accurately and maintained organised records.
• Prepared documents confidently using Word, Excel, and PowerPoint tools.
• Utilised German language skills to enhance relationships with German-speaking clients. to support cross-border communication.
• Addressed press enquiries and prepared accurate information for publication to enhance media relations.

• Managed typing and administration for marketing manager, ensuring organised daily operations.
• Arranged accommodation for sales team, aligning travel schedules effectively.
• Coordinated paperwork for trade shows, facilitating seamless event participation.