Lisa Barratt
Stourport-on-Severn
Summary
Customer Service
Complaint Resolution
Supervision and Management
Retail Operations
Overview
34
34
years of professional experience
5
5
years of post-secondary education
Work history
Domestic Cleaner
Lisa Barratt Cleaning Services
Stourport-on-Severn
10.2020 - 07.2025
- Dependable and detail-orientated cleaning professional. Built long-term client relationships, leading to repeat business and customer referrals. Excellent organisation and time management skills.
Barista / Waitress
The Snugg
Bromyard
02.2019 - 09.2020
- Provided fast and friendly customer service in a boutique coffee shop, specializing in premium coffee and food.
- Processed daily transactions and cash handling.
- Managed stock rotation and inventory control, minimizing waste and maintaining impeccable hygiene standards.
- Took responsibility for opening and closing duties
Customer Solutions Case Manager
The Automobile Association (AA)
Oldbury
09.2003 - 12.2018
- Handled high-level complaints and escalations, resolving issues efficiently to improve customer satisfaction.
- Developed tailored solutions for breakdown assistance, reducing service response times.
- Supervised and supported a team of employees, ensuring smooth overnight operations.
- Managed and allocated workloads for patrol teams, optimizing efficiency and resource use.
- Coordinated breakdown services for commercial clients, ensuring fast response times and service quality.
Retail Assistant & Field Merchandiser
Strand Cards, Cash Converters, The National Lottery, Superdrug, Clarks Shoes, Sainsbury's, Asda
West Midlands
09.1991 - 09.2003
- Handled cash transactions and stock management while ensuring high standards of customer service.
- Supported marketing initiatives by setting up promotional displays, increasing sales of featured products
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
GCSEs - 9 subjects, grades C and above
Longlands Secondary School
Stourbridge, West Midlands 09.1985 - 05.1990
Skills
- Customer support & complaint handling
- Cash handling & financial transactions
- Team leadership & supervision
- Merchandising and stock rotation
- Microsoft Office
About me
I am an outgoing, friendly and reliable person with an excellent work ethic.
In my spare time, I enjoy volunteering at a local charity shop. I like the social aspect whilst also contributing to a worthwhile cause.
I play Goal Shooter for a back to court netball team called Stourport Severns . We have built a strong friendship group and we regularly socialise on our days off. I have been appointed the unofficial role of 'Events Planner' and recently I organised for us to attend a charity netball tournament to raise funds for the homeless. I am also Treasurer for the team, which involves collecting our weekly subs and paying our match fees.
Timeline
Domestic Cleaner
Lisa Barratt Cleaning Services
10.2020 - 07.2025
Barista / Waitress
The Snugg
02.2019 - 09.2020
Customer Solutions Case Manager
The Automobile Association (AA)
09.2003 - 12.2018
Retail Assistant & Field Merchandiser
Strand Cards, Cash Converters, The National Lottery, Superdrug, Clarks Shoes, Sainsbury's, Asda
09.1991 - 09.2003
GCSEs - 9 subjects, grades C and above
Longlands Secondary School
09.1985 - 05.1990
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