Sienna Charlton
Polgooth,England
Summary
Dedicated crew member with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. I possess a positive mindset which I use to not only boost myself, but those around me to help us as a collective work to our full potential. I am a hard worker who will pick up more hours whenever needed to help out those on shift. I consider myself to be a productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. I work with customers to determine store requirements and provide excellent service wherever I can. I can also calmly navigate through high-stress environments to reach my goals and provide the best possible outcomes for the store.
Overview
4
4
years of professional experience
Work history
DOMESTIC CLEANER
JustSo Cleaning
Bodmin, Cornwall
2024.04 - 2025.09
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Provided deep cleaning services for areas in need of additional sanitation.
- Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations.
- Cleaned, sanitised and restocked bathrooms regularly to keep facilities fresh.
- Ensured continued resident safety and privacy while performing cleaning duties.
- Maintained clean public and private areas by dusting, sweeping and mopping to avoid clutter or injuries.
- Contacted residents, staff and family in polite, friendly and supportive manner.
- Reported any necessary repairs or replacements to prevent further damages or shortages.
- Worked independently with positive and proactive approach to obtaining high standards of cleanliness.
- Utilised cleaning equipment such as vacuums, mops and carpet shampooers.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Behaved responsibly at all times for self and others’ Health and Safety.
- Handled and stored cleaning chemicals safely.
- Used appropriate cleaning techniques to clean different materials.
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Cleaned holiday homes as well as regular households under a restricted time frame to ensure a swift yet satisfactory service.
- Restocked amenities in customer bathrooms to improve comfort level of guests during their stay.
- Maintained cleanliness by regularly dusting and polishing furniture.
Waitress Bartender
Edies Kitchen
St Austell, Cornwall
2023.12 - 2025.09
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Delivered high-quality service to customers, resulting in repeat business.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Rotated bar stock adequately to maintain freshness of products.
- Took orders accurately whilst multitasking efficiently under pressure.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Demonstrated flexibility by covering various shifts as required.
- Prepared cocktails for enriching the bar's menu variety.
FAST FOOD CREW MEMBER
McDonald's
Bodmin, Cornwall
2022.02 - 2022.11
- Helped team members solve customer complaints efficiently and effectively, providing appropriate solutions for continued customer satisfaction.
- Processed cash and card payments at the checkout, providing correct change for cash purposes.
- Assisted drive-through operations by taking orders, processing payments and packing food for delivery companies such as Uber Eats.
- Did tasks such as “area lead” which consisted of managing kitchen during rush hours and delegating secondary responsibilities to members of staff to keep a hygienic work environment.
- Managed two or more stations during a period of time to ensure speedy service.
- Handled and help clean grills and fry vats.
- Stayed within food hygiene regulations by wearing PPE and quality assessing food throughout operations.
- Completed a variety of customer orders under tight deadlines and without supervision.
- Used kitchen machines including ovens and fryers to efficiently process food.
- Kept up-to-date with menu and device changes to efficiently answer customer questions regarding availability, ingredients and price. Especially with the MyMcdonalds app.
Education
GCSEs - undefined
Bodmin College
Bodmin, CornwallA-Levels - Art Diploma
Callywith College
Callywith, CornwallBachelor of Arts - Games Art and Design
Arts University Bournemouth
Bournemouth Skills
- Sanitisation techniques
- Counting/memorisation of stock
- Ability to work in a high paced, busy environment
- Good people skills and the capability to deal with customer complaints alone
- Oven operating
- Payment processing
- Waste disposal management
- Food safety
- Excellent customer service
- Customer complaint management
- Flexibility in schedule
- Reliable performance
- Multitasking capacity
Timeline
DOMESTIC CLEANER
JustSo Cleaning
2024.04 - 2025.09
Waitress Bartender
Edies Kitchen
2023.12 - 2025.09
FAST FOOD CREW MEMBER
McDonald's
2022.02 - 2022.11
GCSEs - undefined
Bodmin College
A-Levels - Art Diploma
Callywith College
Bachelor of Arts - Games Art and Design
Arts University Bournemouth