Linzi Smith
Manchester,Greater Manchester
Summary
Dedicated team player seeking to transition into an Advocate Educator role. I am a highly organised and resilient professional with extensive experience in managing people and coordinating complex tasks in fast-paced environments. I possess a solid knowledge of safeguarding principles, ensuring the safety and wellbeing of vulnerable people remains a top priority. A positive and reliable communicator, I am adept at engaging with people from diverse backgrounds and roles, building trust and promoting empowerment. I combine an empathetic, person-centered approach with a hard-working commitment to accuracy in data collection and reporting, ensuring all outcomes are meticulously documented and evaluated.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Admin Team Lead for Acute Safeguarding
Manchester University NHS Foundation Trust
Manchester
2024.09 - Current
- Directly lead the administrative function for the Safeguarding Team, ensuring the delivery of a sensitive and responsive service that meets statutory obligations for Child and Adult Safeguarding.
- Manage a dedicated team of administrators, providing regular 1:1s, appraisals and pastoral support to mitigate the emotional impact of working with sensitive safeguarding data.
- Oversee the accurate recording, documentation and tracking of safeguarding referrals (including MARAC referrals and DoLS applications) and concerns using Hive, NHS Spine or local databases, ensuring 100% data integrity for Trust-wide reporting.
- Act as a key liaison between MFT clinical staff and external partners, including Social Services, Greater Manchester Police, and the Local Safeguarding Children Partnership.
- Uphold rigorous Information Governance standards, managing the secure sharing of sensitive information under the Data Protection Act and Caldicott principles.
- Co-ordination of meetings producing high quality minutes. Managing action logs to meet statutory deadlines.
Patient Pathway coordinator
Manchester University NHS Foundation Trust
Manchester
2022.03 - 2024.09
- Proactively monitor the end-to-end patient journey (referral to treatment) to ensure compliance with national 18-week RTT and Cancer Waiting Times targets.
- Coordinate with clinicians and booking teams to schedule appointments ensuring maximum utilisation of clinic capacity.
- Act as the primary point of contact for patient and GP queries, expertly handling distressed or anxious callers with empathy while providing clear, reassuring information regarding their care and next steps.
- Accurately input and record new clinical referrals into the trusts EPR system ensuring correct triage and prioritisation from the point of entry. Proactively schedule appointments and diagnostics within strict 2-week wait (2WW) and 62-day cancer targets to ensure compliance with national standards.
Cook
Manchester City Council
Manchester
2018.09 - 2022.03
- Communicated closely with school staff members to fully understand
special customer orders, including those with allergies and intolerances. - Provided courteous and informative customer service in open kitchen
format. - Purchased food and cultivated strong vendor relationships.
- Forecasted supply needs and estimated costs, minimising wastage.
- Arranged for kitchen equipment maintenance and repair when needed.
- Followed proper food handling methods and maintained the correct
temperature of all food products.
Catering assistant
Manchester City Council
Manchester
2015.04 - 2018.09
- Managed fresh and frozen delivery processes, including efficient
storage solutions and meticulous stock rotation to reduce waste. - Maintained safe systems of work across and consistently adhering to all HACCP regulations.
- Prioritised busy workload to manage multiple tasks simultaneously
without sacrificing quality of work. - Applied the highest standards of food safety and hygiene across
preparing and serving, consistently maintaining the highest rating in
accordance with the Environmental Health Department.
Education
NVQ Level 1 - Business Administration
North Trafford College
Manchester 2003.09 - 2004.07
GCSEs - Maths
Oakwood High School
Manchester 2002.09 - 2003.07
GCSEs - English
Oakwood High School
Manchester 2002.09 - 2003.07
GCSEs - Science (Double Award)
Oakwood High School
Manchester 2002.09 - 2003.07
Skills
- Strong written and verbal communication skills
- Calm under pressure
- Prioritization of tasks
- Flexible and adaptable
- Dedicated and motivated
Timeline
Admin Team Lead for Acute Safeguarding
Manchester University NHS Foundation Trust
2024.09 - Current
Patient Pathway coordinator
Manchester University NHS Foundation Trust
2022.03 - 2024.09
Cook
Manchester City Council
2018.09 - 2022.03
Catering assistant
Manchester City Council
2015.04 - 2018.09
NVQ Level 1 - Business Administration
North Trafford College
2003.09 - 2004.07
GCSEs - Maths
Oakwood High School
2002.09 - 2003.07
GCSEs - English
Oakwood High School
2002.09 - 2003.07
GCSEs - Science (Double Award)
Oakwood High School
2002.09 - 2003.07