Linzi Smith
Gateshead,Newcastle upon Tyne
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work history
Barmaid and Event coordinator
Teams and Distract Social Club
Gateshead, Newcastle upon Tyne
10.2009 - Current
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Explained event packages, options and prices clearly to customers.
- Consulted with clients to gather information and discuss event vision.
Sales executive
British Telecom
Newcastle upon Tyne, Newcastle upon Tyne
03.1997 - 09.2010
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Boosted product sales by offering selection guidance to customers.
- Established and maintained positive, profitable client relationships through superb communication.
- Built rapport with new and existing customers to boost client retention.
Education
NVQ Level 1 - Award of substance misuse
Newcastle College
Newcastle-upon-Tyne 09.2019 - 09.2019
NVQ Level 1 - mental health first aid
Newcastle College
Newcastle-upon-Tyne 11.2019 - 11.2019
NVQ Level 3 - Health and Safety, Security and Employment Standards
Newcastle College
Newcastle-upon-Tyne 06.2009 - 06.2009
NVQ Level 3 - Developing Self Awareness for the helping relationship, Listening and ommunication skills, Managing
Newcastle College
Newcastle-upon-Tyne 09.2019 - 02.2020
level 3 diploma in counselling skills - Counselling
Newcastle College
Newcastle-upon-Tyne 03.2019 - 12.2019
Level 2 in Counselling skills - Counselling
Newcastle College
Newcastle-upon-Tyne 03.2019 - 06.2019
Skills
- Multi-tasking
- Marketing and promotions
- Special events planning
- Team mentorship
- Monitoring events planning trends
- Meeting planning
- Fundraising
- Venue selection
- Volunteer management
- Business growth
- Health and food service regulations knowledge
- Revenue generation
Affiliations
- I enjoy meeting with people, socialising
References
References available upon request.
Timeline
NVQ Level 1 - mental health first aid
Newcastle College
11.2019 - 11.2019
NVQ Level 1 - Award of substance misuse
Newcastle College
09.2019 - 09.2019
NVQ Level 3 - Developing Self Awareness for the helping relationship, Listening and ommunication skills, Managing
Newcastle College
09.2019 - 02.2020
level 3 diploma in counselling skills - Counselling
Newcastle College
03.2019 - 12.2019
Level 2 in Counselling skills - Counselling
Newcastle College
03.2019 - 06.2019
Barmaid and Event coordinator
Teams and Distract Social Club
10.2009 - Current
NVQ Level 3 - Health and Safety, Security and Employment Standards
Newcastle College
06.2009 - 06.2009
Sales executive
British Telecom
03.1997 - 09.2010
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