Tamzin Gordon
Kilburn ,Derby
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Adept at multi-tasking, leading group discussions and managing projects. Experienced event planner strives to exceed client expectations and always go above and beyond.
Provides comprehensive client support from initial venue advice and selection, complete food and beverage requirements, through to advice on event styling.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline.
Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work history
Event and Education Coordinator
NHS
Nottingham , UK
08.2016 - Current
- Maintained programme operating within budget levels, maximising resource utilisation whilst minimising costs.
- Oversaw facilities and grounds maintenance, balancing budget and schedules against professional expectations and safety.
- Coordinated administrative operations to maintain compliance and accuracy across recordkeeping and financial areas.
- Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
- Negotiated costs with suppliers to meet client event budgets.
- Organised invite list and managed registrations for 250+ guests.
- Explained event packages, options and prices clearly to customers.
- Consulted with clients to gather information and discuss event vision.
- Welcomed guests into venues, showing them to tables and providing menus.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Negotiated contracts with clients and vendors to achieve mutually favourable agreements.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Supervised external contractors to achieve successful events.
- Reviewed budget and cost estimates to monitor expenditures and increase revenue.
- Delivered services to customer locations within target timeframes.
- Reviewed customer history to recommend appropriate products and services.
- Increased customer satisfaction by resolving issues.
- Managed on-site evaluations, internal audits and customer surveys.
Barmade
The Lion Hotel
Belper, UK
06.2023 - Current
- Built and maintained displays of spirits, enticing guests to make purchases.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Collected, washed and put away glassware between guests.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Education
GCSEs - English
City and Guilds
Nottingham 09.2010 - 09.2016
GCSEs - Maths
City and Guilds
Nottingham 09.2010 - 09.2016
GCSEs - Minuet Taking
NHS Trust
Nottingham 09.2016 - 11.2016
GCSEs - Intermediate and Advanced in XL
NHS Trust
Nottingham 09.2018 - 02.2019
NVQ Level 3 - Business and Admin
City and Guilds
Nottingham 02.2018 - 03.2019
NVQ Level 4 - Business and Admin
City and Guilds
Nottingham 04.2020 - 04.2021
Skills
- Records management
- Vendor and contract negotiations
- Venue selection
- Monitoring events planning trends
- Crisis management
- File management
- Event logistics management
- Enthusiastic communicator
- Multi-tasking
- Client meetings
- Sales and marketing strategy
- Networking
- Team mentorship
- New business development
- Contract negotiations
- Selling event products and services
- Conference planning
- Cost estimating
- Fundraising
- Goal setting
- Business growth
- Revenue generation
- Marketing and promotions
- Meeting planning
- Post-event evaluation
- Special events planning
- Wedding trends proficiency
- Product launches
- Problem-solving
- Team building
- Programme development
- Troubleshooting
- Social media marketing
- Leadership
- Communication skills
Affiliations
- Reading
- Cooking
Accomplishments
i got awarded the mindful award from the NHS Trust in 2022.
References
References available upon request.
Timeline
Barmade
The Lion Hotel
06.2023 - Current
NVQ Level 4 - Business and Admin
City and Guilds
04.2020 - 04.2021
GCSEs - Intermediate and Advanced in XL
NHS Trust
09.2018 - 02.2019
NVQ Level 3 - Business and Admin
City and Guilds
02.2018 - 03.2019
GCSEs - Minuet Taking
NHS Trust
09.2016 - 11.2016
Event and Education Coordinator
NHS
08.2016 - Current
GCSEs - English
City and Guilds
09.2010 - 09.2016
GCSEs - Maths
City and Guilds
09.2010 - 09.2016