Lindsey J Mawson
Keighley,West Yorkshire
Summary
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour's, understanding customer desires and providing customized solutions to build loyalty. Safety-focused Driver with outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent punctuality and work ethic.
Overview
16
16
years of professional experience
Work history
Community transport driver/carer
North Yorkshire county council
Skipton , North yorkshire
2023.05 - Current
- Worked flexibly to meet round-the-clock patient transportation requirements.
- Confirmed vehicle safety and function ahead of use for reliable patient transportation.
- Moved patients between clinical settings for prompt care and treatment.
- Used safe manual lifting and manoeuvering techniques for good patient mobility.
- Acted calmly and professionally under pressure for reliable emergency support.
- Checked medical equipment and supplies ahead of travel to meet patient needs.
- Navigated through heavy traffic whilst maintaining composure.
- Handled customer complaints professionally, resulted in improved client relations.
- Followed route schedules, improved punctuality.
- Improved fuel efficiency by adopting eco-friendly driving habits.
Public transport school bus driver
The Keighley bus company
Keighley, West yorshire
2018.05 - 2023.05
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Announced upcoming stops and potential route delays to passengers.
- Reported delays and accidents to dispatchers at head office.
- Collected cash fares and completed daily paperwork accurately.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Operated vehicles with strict attention to road laws.
- Assisted special needs children onto the bus, enhancing inclusivity and accessibility.
- Managed student seating arrangement according to school guidelines, promoting orderliness on bus rides.
- Improved children's behaviour through positive reinforcement strategies.
Mortgage administrator
The Yorkshire building society
Bradford, West Yorkshire
2017.05 - 2018.05
- Analysed clients' existing protection covers and mortgages to assess their needs and devise bespoke suitability reports.
- Progressed legal action for overdue accounts.
- Built positive relationships with lenders to achieve optimal client deals.
- Evaluated client credit check outcomes to provide complete financial advice.
- Met with applicants to collect information about personal histories, current loans and income.
- Prompted customers with overdue payments to avoid penalties.
- Prepared documentation on loan repayment feasibility.
- Provided professional service to clients, fostering trust and long-term relationships.
- Facilitated customer understanding through clear explanation of complex financial terms and conditions.
- Processed loan payments to maintain up-to-date client accounts.
School bus driver
First bus
Halifax , West yorkshire
2012.01 - 2017.05
- Reduced travel times and fuel consumption through good route planning and navigation.
- Managed student behaviour during journeys to uphold safe, secure transport services.
- Managed student seating arrangement according to school guidelines, promoting orderliness on bus rides.
- Kept track of all travel expenses, ensuring budget adherence.
Customer service advisor
Damart
Bingley , West yorkshire
2010.07 - 2012.01
- Participated in staff meetings to discuss new developments.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Tracked orders and processed refunds for new and existing customers.
- Handled in-person, email and mailed correspondence.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Followed scripts when answering common customer questions.
- Built rapport with clients through empathetic handling of concerns.
- Implemented new protocols for efficient complaint management.
Education
Driving pcv licence - Bus & coach licence
Driving standards agency
Dvla2014-07
NVQ Level 2 - Health and social care
City and guilds
Bradford2009-07
NVQ Level 2 - Retail operations
City and guilds
Bradford2000-07
Skills
- CPC qualified
- Service standard compliance
- Vehicle inspections
- Clean driving record
- Passenger assistance
- Ticket issuing
- First aid and CPR
- Local traffic laws
- Roadworthiness and vehicle safety pre-checks
- Clean PSV record
Timeline
Community transport driver/carer
North Yorkshire county council
2023.05 - Current
Public transport school bus driver
The Keighley bus company
2018.05 - 2023.05
Mortgage administrator
The Yorkshire building society
2017.05 - 2018.05
School bus driver
First bus
2012.01 - 2017.05
Customer service advisor
Damart
2010.07 - 2012.01
Driving pcv licence - Bus & coach licence
Driving standards agency
NVQ Level 2 - Health and social care
City and guilds
NVQ Level 2 - Retail operations
City and guilds