Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

MATTHEW BURROWS

Bognor Regis,West Sussex

Summary

Many years of experience of driving in this country and abroad.

A willingness to be able to learn new skills and trades, happy to be placed anywhere and everywhere.

Able to listen and carry out what i have been told to do.

A willingness to be shown new things and to adapt to be able to do it the way i have been shown.

Confident to be able to speak to anyone and everyone.

I have been around all different vehicles whether its a coach, bus, car, van, forklift, or truck i feel confident around all.

Overview

13
13
years of professional experience
2002
2002
years of post-secondary education

Work history

Coach driver

STARLINE SUSSEX
Chichester, West Sussex
07.2019 - 09.2024
  • Performed safety checks before and after shifts, completing daily checklists.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Transported passengers and goods on assigned local routes.
  • Collected cash fares and completed daily paperwork accurately.
  • Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Monitored traffic closely to avoid accidents and incidents.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Reported delays and accidents to dispatchers at head office.
  • Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
  • Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
  • Operated vehicles with strict attention to road laws.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.

Coach driver

National Express
Southampton, Hampshire
01.2014 - 08.2019
  • Performed safety checks before and after shifts, completing daily checklists.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Transported passengers and goods on assigned local routes.
  • Collected cash fares and completed daily paperwork accurately.
  • Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Monitored traffic closely to avoid accidents and incidents.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Reported delays and accidents to dispatchers at head office.
  • Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
  • Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
  • Maintained coach cleanliness throughout journeys through regular [Action] and [Action] to guarantee passenger satisfaction and comfort.
  • Operated vehicles with strict attention to road laws.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Drove passenger vehicles of varying sizes safely and responsibly.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
  • Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
  • Managed vehicle heating and air-conditioning for good passenger conditions.
  • Advised passengers on most cost-effective fares and services.
  • Assisted [Number]+ passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
  • Covered weekend shifts to optimise service levels.
  • Secured doors during transportation to maintain passenger safety.
  • Announced upcoming stops and potential route delays to passengers.
  • Utilised public address equipment to provide tour commentaries and information regarding timetable updates.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Warmly greeted passengers within [Number]-second timeframe, promptly collecting fares and inspecting documentation to minimise delays.

Coach driver

WORTHING COACHES
Worthing, West Sussex
01.2012 - 01.2014
  • Performed safety checks before and after shifts, completing daily checklists.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Transported passengers and goods on assigned local routes.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Collected cash fares and completed daily paperwork accurately.
  • Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Monitored traffic closely to avoid accidents and incidents.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Reported delays and accidents to dispatchers at head office.
  • Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
  • Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
  • Maintained coach cleanliness throughout journeys through regular [Action] and [Action] to guarantee passenger satisfaction and comfort.
  • Operated vehicles with strict attention to road laws.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Drove passenger vehicles of varying sizes safely and responsibly.
  • Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
  • Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
  • Managed vehicle heating and air-conditioning for good passenger conditions.
  • Advised passengers on most cost-effective fares and services.
  • Assisted [Number]+ passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
  • Secured doors during transportation to maintain passenger safety.
  • Announced upcoming stops and potential route delays to passengers.
  • Covered weekend shifts to optimise service levels.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Utilised public address equipment to provide tour commentaries and information regarding timetable updates.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Warmly greeted passengers within [Number]-second timeframe, promptly collecting fares and inspecting documentation to minimise delays.
  • Helped passengers load and unload heavy luggage from overhead compartments.
  • Performed first aid on bus passengers in emergency situations and called for advanced medical support.
  • Diligently maintained thorough driving records and incident report documentation to ensure compliance with quality assurance and [Type] procedures.
  • Checked passenger tickets and issued receipts for new fares.

Education

GCSEs - COR SUBJECTS

BOGNOR REGIES COMMUNITY COLLEGE
Bognor Regis, West Sussex

B TEC - PUBLIC SERVICES

Chichester College of Arts, Science and Technology
Chichester

Skills

  • Safety compliance
  • Customer Service
  • Excellent customer service
  • Operational record management
  • Vehicle inspection
  • Passenger documentation compliance
  • Fare calculations
  • Driver CPC
  • Luggage assistance
  • School runs
  • Map reading
  • Control panel operation
  • Local area knowledge
  • Disability support
  • Minibus driving
  • Public address equipment usage
  • Special needs assistance
  • Health and safety management
  • Safe driving practices
  • Misconduct control
  • Timetable coordination
  • Clean driving record
  • Defensive driving
  • Ticket issuing
  • Physical Fitness
  • Vehicle and route familiarisation
  • First aid and CPR
  • Clean PSV record
  • Passenger safety
  • CPC qualified
  • Bus disability equipment knowledge
  • Local traffic regulations
  • Commercial driving
  • Local road knowledge
  • Reporting and documentation
  • Technology-based navigation
  • Bus maintenance
  • Passenger assistance
  • Passenger interaction
  • Traffic law expertise
  • Highway Code rules
  • Vehicle inspections

Affiliations

  • GARNDENING, MUSIC, VOLUNTARY WORK, DIY

Timeline

Coach driver

STARLINE SUSSEX
07.2019 - 09.2024

Coach driver

National Express
01.2014 - 08.2019

Coach driver

WORTHING COACHES
01.2012 - 01.2014

GCSEs - COR SUBJECTS

BOGNOR REGIES COMMUNITY COLLEGE

B TEC - PUBLIC SERVICES

Chichester College of Arts, Science and Technology

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MATTHEW BURROWS