Linda Alohan
Worksop,Worksop
Summary
Dedicated and Result oriented customer service professional with over 4 years of experience in customer service management, conflict/complaints resolution, and stakeholders management. Skilled in assisting in managing organizational resources, and coordinating operations . Proven ability to handle multitasking responsibilities, including administrative tasks, customer inquiries with efficiency and professionalism with a passion for fostering positive customer relationships and improving service delivery. Proficient in the use of Microsoft applications/ ICT systems and also the use of housing management systems
Overview
3
3
years of professional experience
Work History
Asset Management Assistant
Bassetlaw District Council
08.2023 - Current
- Support the Property and Development Management team in managing and maintaining council owned properties.
- Updating and maintaining the asset database to ensure accuracy and compliance with regulations
- Coordinate with contractors and internal teams to facilitate maintenance and repairs activities..
- Assist in preparing assets reports and documentation for council meetings
- Assist with configuration audits and verified physical inventory matched configuration management database.
- Provide administrative support to the housing team including managing correspondences and scheduling meetings
- Handle inquiries from tenants and resolve concerns by liaising with team members and contractors to resolve them.
Receptionist
White Rose Academies Trust
09.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated office records.
- Managed approximately 30 incoming calls, emails per day from parents, clients etc.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Improved workflow by introducing more efficient document handling and organization practices.
Office Assistant
Taskmaster Recruitment Agency(University of Leeds)
04.2022 - 08.2022
- Provided administrative support to ensure smooth daily operations.
- Operated the cash register and handled customer transactions efficiently
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managed cash handling .reconciliations, and daily financial reports
- Supported team members during peak hours with customer service and order management thereby delivering exceptional service in a fast paced environment .
Office Administrator
Seeds Property Limited
12.2021 - 02.2022
- Provided administrative support to property management team remotely.
- Maintained electronic and paper filing systems for easy retrieval of information and coordinated communication between member and clients
- Responded to clients inquiries and ensured timely resolution of issues.
- Assisted in drafting and reviewing contracts and agreements
Education
Certificate - Ms Word
AJ Traning Institute
United Kingdom11-2024
Certificate - Customer Service Training
Bassetlaw District Council
Worksop08-2023
Certificate - Diploma in Receptionist Skills
Alison Online Traning
Online02-2023
Bachelor of Science - Computer Engineering
Rivers State University of Science And Technology
Nigeria09-2012
Skills
- Housing Management systems
- Relationship management
- Customer and conflict resolution management
- Problem-solving
- Verbal and written communication
- Client engagement
- ICT Systems proficiency
- Microsoft application tools
- Teamwork and collaboration
- Customer service
Timeline
Asset Management Assistant
Bassetlaw District Council
08.2023 - Current
Receptionist
White Rose Academies Trust
09.2022 - 04.2023
Office Assistant
Taskmaster Recruitment Agency(University of Leeds)
04.2022 - 08.2022
Office Administrator
Seeds Property Limited
12.2021 - 02.2022
Certificate - Ms Word
AJ Traning Institute
Certificate - Customer Service Training
Bassetlaw District Council
Certificate - Diploma in Receptionist Skills
Alison Online Traning
Bachelor of Science - Computer Engineering
Rivers State University of Science And Technology
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