Emmanuel Meke
Corby
Summary
Experienced professional with a strong background in CRM system updates, database maintenance, and property maintenance coordination. Demonstrates expertise in customer support, contract administration, and housing management systems, ensuring compliance with Awaab's Law. Skilled in repairs diagnostics and triage, outbound calling, and file management. Proficient in handling housing disrepair claims and sales documentation while holding a full UK driver's license. Adept at utilising Microsoft Office to enhance operational efficiency. Committed to advancing career goals within the housing sector by leveraging extensive skills and knowledge.
Overview
7
7
years of professional experience
Work history
Property Support Officer
Northamptonshire County Council
Corby, Northamptonshire
2025.12 - Current
- Manage and coordinate responsive repair requests for council tenants within service targets.
- Schedule and allocate repair work to trade operatives and contractors for key disciplines.
- Act as tenant contact point, provide progress updates, and fix access issues.
- Manage damp and mould cases under Awaab's Law with investigations and remedial monitoring.
- Handle housing disrepair cases and compensation claims with accurate record keeping.
- Investigate property defects, identify remedial actions, and arrange contractor attendance.
- Liaise with legal services, surveyors, contractors, and housing teams on disrepair litigation.
- Coordinate disrepair-related property inspections and programme recommended works for completion.
- Support complaint investigations by gathering repair histories, contractor reports, and correspondence.
- Keep tenants informed throughout repairs and prioritise support for vulnerable tenants.
- Contribute to housing disrepair claim resolutions through proactive case management.
- Maintain close liaison with legal teams to support successful claim outcomes.
Client Services Liaison
Eaglemat Insurance Brokers Ltd
Leicester
2025.08 - 2025.12
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Remote
Admin, Scanning and Mailroom Operative (HMPO)
Iron Mountain
Corby
2024.12 - 2025.08
- Receiving and opening confidential documents
- Operating scanning equipment and software to digitize documents efficiently and accurately
- Completing quality checks on scanned images to ensure accuracy and compliance with standards
- Ensuring all operations are performed in compliance with company policies and procedures, and preparing reports as needed
- Sorting, prepping, and organizing physical documents for scanning
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Warehouse Administrator
Oakland International Ltd
Corby
2024.11 - 2024.12
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Property Sales and Contracts Specialist
Key Capital Properties
Dubai
2022.04 - 2024.11
- Advertised client properties through websites, social media, and real estate guides. Wrote listings detailing and professionally highlighting property features
- Liaison between buyers and sellers, facilitating communication between involved parties to enable timely contract sign-off.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations, and managed real estate transactions of over 40 properties.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Coordinated appointments to show tenants and buyers prospective homes. Drafted, reviewed and revised contracts for accuracy and completeness.
- Maintained connections with clients to encourage repeat business and referrals.
Shipping and Receiving Coordinator
Prevail Group & Co
Dubai
2020.01 - 2022.04
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Arts - English And Communication
Zimbabwe Open University
ZimbabweSkills
- CRM system updates
- Database maintenance
- Property Maintenance Coordination
- Customer support
- Contract administration
- Housing Management Systems
- Repairs Diagnostics & Triage
- Outbound calling
- Awaab's Law Compliance
- File management
- Housing Disrepair Claims
- Full UK Driver's License
- Microsoft Office
- Sales documentation
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Property Support Officer
Northamptonshire County Council
2025.12 - Current
Client Services Liaison
Eaglemat Insurance Brokers Ltd
2025.08 - 2025.12
Admin, Scanning and Mailroom Operative (HMPO)
Iron Mountain
2024.12 - 2025.08
Warehouse Administrator
Oakland International Ltd
2024.11 - 2024.12
Property Sales and Contracts Specialist
Key Capital Properties
2022.04 - 2024.11
Shipping and Receiving Coordinator
Prevail Group & Co
2020.01 - 2022.04
Bachelor of Arts - English And Communication
Zimbabwe Open University