Lincoln Tackley
Royton,Greater Manchester
Summary
Dynamic and results-driven professional with extensive expertise in customer service, sales techniques, and brand promotion. Adept at fostering customer engagement through effective communication skills, product knowledge, and tailored product demonstrations. Skilled in up-selling techniques, payment processing, and time management while maintaining resilience under pressure. Proficient in cocktail preparation, glassware knowledge, and draught system operation, ensuring seamless service delivery in high-pressure environments. Committed to leveraging product expertise to drive customer satisfaction and business growth.
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments.
Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills.
Overview
4
4
years of professional experience
Work History
Bartender
Bono Royton
Royton, Oldham
09.2024 - Current
- Created an inviting atmosphere through friendly interaction with customers in an extremely busy bar.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Developed rapport with regular patrons fostering a loyal customer base.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Completed end-of-day cleanup to reset bar for next day.
- Input orders into register, calculated bills and collected payments.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Sales Assistant
Cottage Cocktails
Oldham, Greater Manchester
01.2021 - 01.2025
- Complied strictly with food safety regulations when handling consumable goods.
- Handled cash and card payments accurately and efficiently, distributing correct change and receipts.
- Promoted warm and welcoming atmosphere by greeting customers and answering product questions.
- Transported products to stall, loading and unloading with care to prevent product damage.
- Arranged displays, racks and unique merchandising setups to drive sales.
- Handled customer expectations, anticipating and addressing needs.
- Determined product mix, stock and price levels for goods to be sold.
- Used charismatic sales strategy to engage passing customers in outdoor market atmosphere.
- Demonstrated or explained details and features of sale items.
- Created appealing merchandising displays to increase product sales.
- Fielded customer queries and demonstrated product use to interested clients.
Education
GCSEs - GCSE
North Chadderton School
Oldham 09.2021 - 06.2023
A-Levels -
North Chadderton Sixth Form
Oldham 09.2023 -
Skills
- Customer service
- Customer engagement
- Brand promotion
- Product knowledge
- Time management
- Resilience under pressure
- Product expertise
- Product demos
- Effective communication skills
- Sales techniques
- Payment Processing
- Cocktail preparation
- Glassware knowledge
- Draught system operation
- Calm under pressure
- Up-Selling techniques
Affiliations
- Going to the gym
- Football
- Cricket
- Fishing
- Snooker
Timeline
Bartender
Bono Royton
09.2024 - Current
A-Levels -
North Chadderton Sixth Form
09.2023 -
GCSEs - GCSE
North Chadderton School
09.2021 - 06.2023
Sales Assistant
Cottage Cocktails
01.2021 - 01.2025
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