Lina Rai
student
Portsmouth,Hampshire
Summary
A dedicated and compassionate post graduate student at the University of Portsmouth, United Kingdom seeking an opportunity to express my qualities in a professional approach. Experienced in hectic environment workplace and able to provide consistent communication expertise with proven ability to execute tasks under pressure efficiently. Experienced in the field of customer service with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands .
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Retail Sales Associate
watch station
Portsmouth, Hampshire
11.2022 - Current
- Watch station - gunwharf quays, UK
- Greeting customers and providing excellent customer service to ensure a positive shopping experience
- Demonstrating knowledge of the watches sold in the shop, including features, materials, and pricing
- Assisting customers with purchases, processing payments, and providing receipts
- Recommending watches to customers based on their preferences and budget
- Keeping the shop organized and clean, including restocking and organizing merchandise and maintaining display cases
- Keeping track of inventory levels and notifying management when stock is running low
- Collaborating with team members to achieve sales targets and meet customer needs.
WAREHOUSE OPERATIVE
Vestey Foods
Petersfield
12.2021 - 03.2022
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
- Understood warehouse product placement, enabling efficient picking and packing services
- Consistently complied with workplace health and safety measures to minimise operational risk
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
- Sales associates
Receptionist
G boutique hotel
Portsmouth
06.2021 - 08.2021
- Greeting guests and providing excellent customer service to ensure a positive stay experience
- Managing reservations and room assignments, as well as handling cancellations and modifications
- Checking guests in and out of the hotel, processing payments, and providing receipts
- Assisting guests with inquiries and providing information about hotel amenities, services, and local attractions
- Answering phone calls, responding to emails, and providing general administrative support to the hotel team
- Collaborating with housekeeping and maintenance staff to ensure guest rooms and public areas are clean and well-maintained
- Handling guest complaints and resolving issues promptly and professionally
- Ensuring the smooth operation of the front desk, including managing the hotel's cash flow, handling guest requests, and maintaining accurate records.
SHIFT MANAGER
Kwiki Mart
Portsmouth
07.2019 - 04.2020
- Staff Control - Maintaining the staff around the store and setting their tasks whilst managing the store through the day
SENIOR WAITRESS
Santorini Restaurant
05.2018 - 08.2019
- Customer Satisfaction - Providing a VIP service experience for every guest ensuring every customer feels important and welcome in the restaurant
- Product Maintenance - Continuously adhering to timing standards for both food and services whilst always looking for ways to consolidate service and increase table turns
PERSONAL ASSISTANT
01.2018 - 07.2018
- Kathmandu
- Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
- Generated reports, documents and presentations.
Sales associate
06.2017 - 12.2017
- In and out (Women's wear), Kong
- Core Qualifications
- Virtuous and confident communicator as well as human relation skills needed in creating a harmonious working environment with colleagues
- Strong presentation and demonstrating skills as working in various restaurants enabled me effectively to employ these required qualities
- Experienced in successfully communicating with colleagues regardless of language barriers
- Excellent communication
- Instagram marketing
Education
Master of Arts - International Relations
University of Portsmouth
Portsmouth 09.2022 - Current
Bachelor of Arts - International Relations
University of Portsmouth
Portsmouth 09.2019 - 07.2022
Foundation Degree in Arts - Law
International College of Portsmouth
Portsmouth 09.2018 - 07.2019
GCSEs - Mathematics, Biology, Sociology, General Paper
Little Angels School
Kathmandu 05.2015 - 07.2017
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Budhanilkantha Boarding School
2015
Skills
- Customer service
- Results driven
- Energetic self-starter
- Superb time management
- Multilingual
- Problem-solving
- Social media marketing
- Team building
- Communication skills
- Leadership
- Public relations
Languages
Hindi
Upper intermediate
A1
English
Advanced
C1
Nepali
Advanced
C1
Timeline
Retail Sales Associate
watch station
11.2022 - Current
Master of Arts - International Relations
University of Portsmouth
09.2022 - Current
WAREHOUSE OPERATIVE
Vestey Foods
12.2021 - 03.2022
Receptionist
G boutique hotel
06.2021 - 08.2021
Bachelor of Arts - International Relations
University of Portsmouth
09.2019 - 07.2022
SHIFT MANAGER
Kwiki Mart
07.2019 - 04.2020
Foundation Degree in Arts - Law
International College of Portsmouth
09.2018 - 07.2019
SENIOR WAITRESS
Santorini Restaurant
05.2018 - 08.2019
PERSONAL ASSISTANT
01.2018 - 07.2018
Sales associate
06.2017 - 12.2017
GCSEs - Mathematics, Biology, Sociology, General Paper
Little Angels School
05.2015 - 07.2017
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Budhanilkantha Boarding School