Isioma Metelewa

• Helped service users to gain ability to function independently in society.
• Monitored client progress and adapted support programmes to meet changing needs.
• Collaborated with external support providers to maintain good care continuity.
• Identified key client needs to develop targeted support programmes.
• Assessed clients and documented information for records and analysis.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Developed tailored action plans whilst prioritising pressing concerns.
• Liaised with external and internal professionals to provide holistic support.
• Assisted service users to obtain and access community resources.
• Reported on clients' progress to evaluate service impact.
• Listened to clients' current struggles to signpost relevant support.
• Supported clients with rehabilitation and socialisation in community settings.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Adapted support where possible to increase service accessibility.

• Interpreted various diagnostic tests and clinical procedures with meticulous attention to detail to develop helpful insights.
• Delivered care in line with clinical guidelines for continued practice compliance.
• Initiated clinical diagnosis procedures to verify suspected cases of chronic disease.
• Advised multidisciplinary team on complex [Type] care planning and provision.

Manages referrals and booking appointments for dermatology services.

- Clears EVS, addresses patient phone queries, and ensures appointment reminders.

- Expertise in specialty pathways, meeting Trust and National waiting time targets.

- Responsible for accurate data input and maintenance on relevant Trust IT systems.

• Managed patient referrals within multi-disciplinary practice teams and secondary care organisations for improved patient results.
• Performed annual reviews of patients' medications and ability to self-manage to offer appropriate support.
• Carried out thorough clinical assessments to triage and treat high volume of patients.
• Collated and stored data for patient records with strict confidentiality and sensitivity.
• Directed responsive and coordinated approach to maximise use of available resources and ward capacity.
• Assessed patients' condition, swiftly creating and implementing individual care plans.
• Requested additional diagnostic investigations as required, interpreting results to develop targeted treatment programmes.

• - Validated patient waiting lists, linked referrals, and ensured compliance with 18-week pathways.
• Addressed non-conformance issues quickly to eliminate repeat problems.
• Identified non-compliance concerns and implemented remedial action to mitigate repeat breaches.
• Observed changes in quality regulations, implementing process and procedure updates to upkeep compliance.
• Guided managers on quality control strengths and opportunities for enhanced strategy planning.
• Approved documentation within quality schemes for accurate, reliable reference.
• Performed gap analysis and risk assessments to maintain quality conditions.

• - Responsibilities include requesting Trust case notes, patient transport coordination, and handling inquiries
• Led quality improvement initiatives to identify areas for improvement within medical records function.
• Investigated and resolved incidents and complaints related to medical records services.
• Released medical records upon request according to procedures and policies of the trust that including the involving of the information of Governance Team

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Directed administrative team in high-quality clerical service delivery.
• Negotiated with vendors and service providers to control corporate expenditures.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

• Liaised with family members to organise activities and deliver updates on client progress.
• Developed and implemented cohesive care plans for patients according to individual needs.
• Worked collaboratively with other support workers to maintain holistic care for clients.
• Cooked healthy meals to uplift clients and meet dietary requirements.
• Helped patients to take medication as prescribed by medical professionals.
• Administered medication to safeguard health and wellbeing.
• Adopted person-centred approach in all aspects of care-giving.
• Transported clients to appointments using hoists and mobility aids.
• Assisted patients with daily personal, hygiene and incontinence care.
• Reported on patients' health and mobility progress, maintaining excellent continuity of care.
• Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.

• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Adhered strictly to policies and procedures for continued company compliance.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Sorted and distributed business correspondence to correct department or staff member.
• Received and screened high-volume internal and external communications, calls and email.
• Managed customer orders and invoices to reduce financial discrepancies.
• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
• Provided printing, photocopying scanning support to colleagues.
• Responded to telephone enquiries from clients, vendors and members of public.
• Kept and maintained accurate filing system for preservation of office information.

• - Assessed candidates, created reports, and contributed to curriculum development.
• Identified key client needs to develop targeted support programmes.
• Led workshops under professional supervision.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Reported on children's' progress to evaluate service impact.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Helped children to gain ability to function independently in society.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Monitored client progress and adapted support programmes to meet changing needs.
• Listened to clients' current struggles to signpost relevant support.
• Collaborated with external support providers to maintain good care continuity.
• Assisted service users to obtain and access community resources.
• Counselled clients through difficult times using approved and compassionate strategies.
• Assessed clients and documented information for records and analysis.
• Adapted support where possible to increase service accessibility.

• Used kitchen equipment as instructed and to safety protocols.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Cleared tables to remove dirty utensils and leftover food items.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Observed health and hygiene standards to minimise food contamination.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Cleaned food preparation and storage areas in line with schedule.
• Kept kitchen areas clean, orderly and well-stocked for smooth service.
• Carried out wide variety of tasks to maintain optimal service delivery.