Lily Williams
Swansea,West Glamorgan
Summary
I am a committed and energetic individual with well-versed in strong communication and organisation skills. I seek solutions to problems and apply extensive analytical knowledge to findings. Studying a Psychology degree has allowed me to develop an understanding of the types of research methods and data analysis that are involved with this particular subject. I demonstrate excellent time management and interpersonal skills, and understands the value and importance of communication.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work history
Barista/waitress
The Norton Cafe
Swansea, City and County of Swansea
2026.01 - Current
- Promoted seasonal beverages effectively increasing their uptake.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Teaching assistant
Hoop education
2021.03 - 2021.09
- Improved student engagement by utilising interactive learning techniques.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Pharmacy Assistant
Well Pharmacy
Swansea, City and County of Swansea
2020.12 - 2021.09
- My duties involved dispensing medication, preparing medication for individuals, and also nursing homes, meeting and greeting customers and helping them with various requests.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Assisted in the dispensing of prescriptions to ensure customer satisfaction.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
Assistant Manager
Clogau jewellers
Swansea
2019.01 - 2020.03
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
Supervisor
Animal store
Swansea
2018.05 - 2019.01
- Ensured smooth operations with regular maintenance checks.
- Supervised activities of workers and enforced safety regulations.
- Improved team efficiency by implementing new scheduling practices.
- Organised team resources, resulted in improved project timelines.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Supervisor
Oasis clothing store
Cardiff
2017.10 - 2018.03
- Delegated tasks appropriately, achieved balanced workload among team members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Coordinated with other supervisors to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
Key holder
Radley and co London
Cardiff
2015.05 - 2017.10
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Facilitated swift checkout process; resulted in high customer satisfaction rates.
- Balanced tills at the end of each shift for accurate accounting.
- Organised stock inventories regularly, ensuring product availability at all times.
- Responded proactively to customer complaints, leading to improved relations and repeat business.
Optical assistant
Vision Express
Swansea
2012.07 - 2014.11
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Prepared patients, rooms and equipment to support eye exam needs.
- Managed patient files and database updates for timely data tracking.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
Play worker
Ysgol–Bryn0–Y–Mor
Swansea
2013.09 - 2014.07
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
Education
BSc - Psychology
University of South Wales
Cardiff 2015.09 - 2019.09
MSc - Forensic Psychology
University of Gloucestershire
2021.09 - 2022.09
Skills
- IT skills
- Languages – English and Welsh
- Written communication
- Excellent communication and interpersonal skills
- Analytical skills
- Microsoft Office
- Organisational and time management skills
- Critical thinking and problem solving
- Proactive team worker
- Full driving license
Certification
- Duke of Edinburgh Bronze and Silver award.
- Certified open water diver at 18 meters.
References
References can be obtained on request.
Comprehensive school
Ysgol Gyfun Gwyr Comprehensive school.
A levels
Health and social single, Health and social double and Welsh Bac ABB.
Timeline
Barista/waitress
The Norton Cafe
2026.01 - Current
MSc - Forensic Psychology
University of Gloucestershire
2021.09 - 2022.09
Teaching assistant
Hoop education
2021.03 - 2021.09
Pharmacy Assistant
Well Pharmacy
2020.12 - 2021.09
Assistant Manager
Clogau jewellers
2019.01 - 2020.03
Supervisor
Animal store
2018.05 - 2019.01
Supervisor
Oasis clothing store
2017.10 - 2018.03
BSc - Psychology
University of South Wales
2015.09 - 2019.09
Key holder
Radley and co London
2015.05 - 2017.10
Play worker
Ysgol–Bryn0–Y–Mor
2013.09 - 2014.07
Optical assistant
Vision Express
2012.07 - 2014.11