Lily Walsh
Cardiff
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
1
1
year of professional experience
Work History
Assistant football coach
We Make Footballers
Cardiff
02.2024 - Current
- Liaise with parents regarding childrens progress within the program.
- Register the children.
- Communicate with parents via online platform.
- Set up and create drills and sessions.
- Take charge of different age groups. and coaching.
- Teach children skills and football techniques.
- Responsible for childrens health & saftey.
- Imparted discipline and collaborated with team members to ensure excellent performance.
- Managed detailed programme records, including forms, reports and permission sheets.
- Checked equipment and monitored common areas to ensure organisation and proper upkeep.
Receptionist
Beauty Box Aesthetics
Cardiff
06.2024 - 08.2024
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Captured and processed client information, entering data into online systems for wider company use.
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Prepare patients for treatment.
- Took payment.
- Dealt with customer care.
Education
GCSEs - A levels
Ysgol Gyfun Gymraeg Bro Edern
Caerdydd /2019 -
Skills
- Spectator management
- Conflict resolution
- Memory recall
- Quality control analysis
- Kitchen equipment use
- Food service
- Kitchen cleanliness and organisation
- Focus and concentration
- Time management
- Strategic thinking
- Reliable
- Keen to learn
- Stocking and replenishing
- Guest service
- Order processing
- Customer service excellence
Affiliations
- I love to play sports especially football.
- Play football at a high level representing the country and the county.
- I like to socalise and meet new people and create friends.
- I love to clothes shop.
Accomplishments
- Cap for representing Wales in football
- Duke of Edinburgh Bronze
Languages
English
Proficient (C2)
Welsh
Proficient (C2)
Timeline
Receptionist
Beauty Box Aesthetics
06.2024 - 08.2024
Assistant football coach
We Make Footballers
02.2024 - Current
GCSEs - A levels
Ysgol Gyfun Gymraeg Bro Edern
/2019 -
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