Lily Shepherd
Bristol
Summary
Biomedical Science student at the University of the West of England with over three years of experience in a fast-paced customer service environment. Confident communicator with strong interpersonal skills, experienced in handling customers, working under pressure, training staff, and managing daily retail operations, including opening and closing shifts. Friendly, reliable, and highly organised, with a strong interest in customer experience, retail, and commercially focused roles.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Barista
Daisy's Coffee Shop
Bristol
2023.08 - Current
- Delivered excellent customer service in a busy, fast-paced cafe environment
- Operated tills and handled cash transactions accurately
- Trained new staff up to professional standards
- Assisted with opening and closing duties
- Handled customer complaints efficiently
- Worked under pressure during high-demand shifts
- Assisted kitchen staff with food preparation when required
- Maintained high standards of cleanliness, organisation and food hygiene
- Run social media content for the business
- Developed strong communication, teamwork and multitasking skills
Education
A-Levels - Sociology, Mathematics, and Biology
Winterbourne Academy
Bristol 2023.09 - 2025.06
GCSEs - Mathematics, English Language, English Literature, Science, Geography, Sociology, and History
Winterbourne Academy
Bristol 2018.09 - 2023.06
GCSEs - Religious studies
Winterbourne Academy
Bristol 2018.09 - 2022.06
Skills
- Customer service
- Communication
- Teamwork
- Leadership (training staff)
- Cash handling/tills
- Working under pressure
- Organisation
- Time management
- Problem solving
- Social media content creation
- Food hygiene
- Barista skill
Additional Experience
GSCE Maths Tutor
- Tutored GCSE students in mathematics
- Explained concepts clearly and adapted teaching to individual learning styles
- Strengthened communication and patience skills
Affiliations
- Gym and Fitness
- Social Media Content Creation
- Beauty, skincare, and cosmetics
References
References available upon request.
Veterinary Work Experience
Veterinary Work Experience
- Observed veterinary procedures and clinical environments
- Developed communication and professionalism in healthcare settings
Biological Science Research Project at the University of Bristol
- Laboratory-based project involving nematode identification
- Used microscopy and PCR techniques
- Gained insight into scientific research and lab processes
Timeline
A-Levels - Sociology, Mathematics, and Biology
Winterbourne Academy
2023.09 - 2025.06
Barista
Daisy's Coffee Shop
2023.08 - Current
GCSEs - Mathematics, English Language, English Literature, Science, Geography, Sociology, and History
Winterbourne Academy
2018.09 - 2023.06
GCSEs - Religious studies
Winterbourne Academy
2018.09 - 2022.06