Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Lily Pomerance

Knebworth Hertf,United Kingdom

Summary

Dynamic professional with a proven track record in customer service and team leadership, proficient at building customer loyalty and meeting sales targets. Demonstrates exceptional problem-solving and communication skills, maintaining calm under pressure while strategically planning for peak times. Committed to fostering team building and leadership in diverse environments, with a focus on resourcefulness and equipment maintenance. Career goals include leveraging expertise to drive organisational success through innovative solutions and strategic planning.

Overview

3
3
years of professional experience

Work history

Nanny

Delphine Chhoa
Knebworth, Hertfordshire
09.2023 - Current
  • Enhanced communication skills with regular reading and storytelling sessions.
  • Established positive relationships with parents to ensure consistent child-rearing practices.
  • Encouraged children's creativity through imaginative play leading to development of self-expression.
  • Comforted children during stressful events ensuring emotional well-being.
  • Administered first aid treatments when necessary, prioritising child safety at all times.
  • Coordinated play dates and outings to foster socialisation skills in children.

Festival catering manager

Yom
Not fixed, Not fixed
04.2022 - Current
  • Assessed equipment requirements periodically, ensuring optimal functionality at all times.
  • Established strong relationships with vendors to ensure competitive pricing.
  • Implemented effective waste management strategies, reducing overall costs.
  • Enhanced team efficiency with consistent training programmes.
  • Devised unique training strategies to suit varied learning styles amongst employees.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Reduced queue times by speeding up transaction processes without compromising on accuracy or customer service quality.

Operator

Allied Bakeries
Stevenage, Hertfordshire
02.2025 - 04.2025
  • Monitored machine output, ensuring quality control standards were met.
  • Performed troubleshooting tasks promptly, avoiding major breakdowns.
  • Identified and resolved technical issues, improving overall functionality.
  • Performed routine inspections of machinery, preventing potential malfunctions.
  • Upheld all health and safety regulations for risk reduction.
  • Maintained clean and safe work environment for maximum productivity.
  • Collaborated with team members to enhance workflow procedures.

Education

Higher National Diploma - Creative media and Film

Oaklands College
St. Albans
09.2024 -

NVQ Level 2 - Childcare

North Hertfordshire College
Stevenage, Hertfordshire
09.2023 - 07.2024

GCSEs - Maths

North Herts Education Support Centre
09.2022 - 07.2023

GCSEs - English

North Herts Education Support Centre
Hitchin, Hertfordshire
09.2022 - 07.2023

Skills

  • Adaptable to peak times
  • Building customer loyalty
  • Meeting sales targets
  • Cash handling
  • Customer Service
  • Team Leadership
  • Equipment Maintenance
  • Leadership in diverse environments
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Resourcefulness

Websites

Affiliations

  • Photography
  • Animals
  • Journaling
  • Cooking and food preparation

References

References available upon request.

Timeline

Operator

Allied Bakeries
02.2025 - 04.2025

Higher National Diploma - Creative media and Film

Oaklands College
09.2024 -

Nanny

Delphine Chhoa
09.2023 - Current

NVQ Level 2 - Childcare

North Hertfordshire College
09.2023 - 07.2024

GCSEs - Maths

North Herts Education Support Centre
09.2022 - 07.2023

GCSEs - English

North Herts Education Support Centre
09.2022 - 07.2023

Festival catering manager

Yom
04.2022 - Current

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