Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lily Pilkington

Bristol

Summary

Driven and detail-oriented individual with a guarantee to bring forth a sociable, motivated attitude and willingness to learn new skills. Proven ability to engage with a diverse clientele in fast-paced environments and providing tailored recommendations as well as maintaining a welcoming atmosphere. Committed to delivering high-quality customer experiences while working well with a team.

Overview

9
9
years of professional experience

Work history

Front of House Team Member

The Loungers
Bristol
2025.06 - Current

Dedicated front of house team member with several responsibilities to ensure customers have a consistently positive experience at Rubino Lounge.

  • Fully trained barista by Clifton Coffee Roasters who have provided me with extensive knowledge of coffee preparation to consistently produce high quality beverages and latte art to enhance customer experience.
  • Responsible for producing a wide range of cocktails from a broad drinks menu and maintaining this quality throughout busy periods including daily happy hour.
  • Provide attentive service while waitressing to ensure a positive dining experience for all Rubino Lounge guests, while also accommodating to the business' vast clientele base.

Bartender

The Wayfarer
Manchester
2025.03 - 2025.06
  • At a popular bar in Manchester's Northern Quarter, I delivered exceptional service to a diverse clientele in a fast-paced environment. My role involved a variety of responsibilities that ensured customer satisfaction and efficient bar operations:
  • Ensured customer engagement, greeting guests in a friendly and appropriate manner as well as offering advice on drinks recommendations based on their preferences.
  • Prepared and served a wide range of beverages from a vast menu, ensuring consistency and high quality for every customer.
  • Handing transactions, £2000+, including cash and card payments accurately and maintaining a balanced till.
  • Working closely with colleagues to maintain a positive atmosphere and provide support in busy periods as well as maintaining a positive and productive environment.
  • Maintaining appropriate stock levels and keeping the bar organized and ensuring the bar and floor spaces are kept tidy and welcoming.

Trading Assistant

Tesco
Bristol
2022.06 - 2024.06
  • As a Trading Assistant at Tesco, I provided excellent customer service and ensured a positive shopping experience for customers. My responsibilities included assisting customers with inquiries, restocking shelves, handling cash transactions, and maintaining a clean and organised store environment:
  • Responsible for assisting customers with inquiries and provided product information.
  • Restocked shelves and maintained a clean and organised store environment.
  • Handled cash transactions accurately and efficiently.
  • Worked closely with my team to ensure positive customer experience and to help my colleagues during stressful periods.

Trading Assistant

Sainsbury's
Bristol
2021.08 - 2022.03
  • As a customer assistant at Sainsbury's, I delivered positive customer service, ensuring a positive shopping experience for customers. My role involved:
  • Assisting customers with their inquiries, helping them find products and handling monetary transactions accurately.
  • Providing friendly and knowledgeable customer service, answering both general and product inquiries.
  • Maintaining cleanliness and organisation of the store and shelves, ensuring a pleasant shopping experience.
  • Operating cash registers and handled monetary transactions accurately.
  • Ensured safety of customers during COVID by maintaining a clean environment for shoppers and enforcing instructed rules.
  • Worked well with my team to deliver a positive customer experience.

Catering and Retail Assistant

Noah's Ark Zoo Farm
Bristol
2020.03 - 2021.05
  • As a Catering and Retail Assistant at Noah's Ark Zoo Farm, I provided excellent customer service and assisted with catering and retail operations. My responsibilities included serving customers, restocking inventory, helping make drinks, handling cash transactions, and ensuring a clean and inviting dining and retail environment.
  • Provided excellent customer service in a catering and retail environment.
  • Restocked inventory and maintained a clean and inviting dining and retail environment.
  • Handled cash transactions accurately and efficiently.
  • Had a duty of responsibility to keep customers safe and happy during COVID.

Cafe Assistant

Tincan Coffee
Bristol
2017.05 - 2018.01
  • I maintained a clean and functional workspace for staff in the kitchen, alongside ensuring a tidy and pleasant space on the cafe floor for customers. Ensured all spaces both back and front of house to be clean and welcoming. Responsibilities included:
  • Maintaining kitchen standards and adhering to health and safety standards when working in the kitchen.
  • A responsibility to keep the kitchen well supplied with clean equipment for both staff and customer use.
  • Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness.

Education

BA (Hons) - Linguistics

Manchester Metropolitan University
Manchester
09/2022 - 06/2025

A-levels and BTEC - English Language, Sociology, Health and Social Care

Redcliffe Sixth Form
Bristol
09/2020 - 05/2022

GCSEs -

Backwell Secondary School
Bristol
09/2014 - 06/2020

Skills

  • Adaptability
  • Customer Service
  • Cash Register Operation
  • Coordination Skills
  • Customer Satisfaction
  • Time Management
  • Team Working

Timeline

Front of House Team Member

The Loungers
2025.06 - Current

Bartender

The Wayfarer
2025.03 - 2025.06

Trading Assistant

Tesco
2022.06 - 2024.06

Trading Assistant

Sainsbury's
2021.08 - 2022.03

Catering and Retail Assistant

Noah's Ark Zoo Farm
2020.03 - 2021.05

Cafe Assistant

Tincan Coffee
2017.05 - 2018.01

BA (Hons) - Linguistics

Manchester Metropolitan University
09/2022 - 06/2025

A-levels and BTEC - English Language, Sociology, Health and Social Care

Redcliffe Sixth Form
09/2020 - 05/2022

GCSEs -

Backwell Secondary School
09/2014 - 06/2020
Lily Pilkington