Lily Pilkington

Dedicated front of house team member with several responsibilities to ensure customers have a consistently positive experience at Rubino Lounge.

• Fully trained barista by Clifton Coffee Roasters who have provided me with extensive knowledge of coffee preparation to consistently produce high quality beverages and latte art to enhance customer experience.
• Responsible for producing a wide range of cocktails from a broad drinks menu and maintaining this quality throughout busy periods including daily happy hour.
• Provide attentive service while waitressing to ensure a positive dining experience for all Rubino Lounge guests, while also accommodating to the business' vast clientele base.

• At a popular bar in Manchester's Northern Quarter, I delivered exceptional service to a diverse clientele in a fast-paced environment. My role involved a variety of responsibilities that ensured customer satisfaction and efficient bar operations:
• Ensured customer engagement, greeting guests in a friendly and appropriate manner as well as offering advice on drinks recommendations based on their preferences.
• Prepared and served a wide range of beverages from a vast menu, ensuring consistency and high quality for every customer.
• Handing transactions, £2000+, including cash and card payments accurately and maintaining a balanced till.
• Working closely with colleagues to maintain a positive atmosphere and provide support in busy periods as well as maintaining a positive and productive environment.
• Maintaining appropriate stock levels and keeping the bar organized and ensuring the bar and floor spaces are kept tidy and welcoming.

• As a Trading Assistant at Tesco, I provided excellent customer service and ensured a positive shopping experience for customers. My responsibilities included assisting customers with inquiries, restocking shelves, handling cash transactions, and maintaining a clean and organised store environment:
• Responsible for assisting customers with inquiries and provided product information.
• Restocked shelves and maintained a clean and organised store environment.
• Handled cash transactions accurately and efficiently.
• Worked closely with my team to ensure positive customer experience and to help my colleagues during stressful periods.

• As a customer assistant at Sainsbury's, I delivered positive customer service, ensuring a positive shopping experience for customers. My role involved:
• Assisting customers with their inquiries, helping them find products and handling monetary transactions accurately.
• Providing friendly and knowledgeable customer service, answering both general and product inquiries.
• Maintaining cleanliness and organisation of the store and shelves, ensuring a pleasant shopping experience.
• Operating cash registers and handled monetary transactions accurately.
• Ensured safety of customers during COVID by maintaining a clean environment for shoppers and enforcing instructed rules.
• Worked well with my team to deliver a positive customer experience.

• As a Catering and Retail Assistant at Noah's Ark Zoo Farm, I provided excellent customer service and assisted with catering and retail operations. My responsibilities included serving customers, restocking inventory, helping make drinks, handling cash transactions, and ensuring a clean and inviting dining and retail environment.
• Provided excellent customer service in a catering and retail environment.
• Restocked inventory and maintained a clean and inviting dining and retail environment.
• Handled cash transactions accurately and efficiently.
• Had a duty of responsibility to keep customers safe and happy during COVID.

• I maintained a clean and functional workspace for staff in the kitchen, alongside ensuring a tidy and pleasant space on the cafe floor for customers. Ensured all spaces both back and front of house to be clean and welcoming. Responsibilities included:
• Maintaining kitchen standards and adhering to health and safety standards when working in the kitchen.
• A responsibility to keep the kitchen well supplied with clean equipment for both staff and customer use.
• Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness.