Lily-Mae Rosam

Within my current role as service coordinator I am responsible for coordinating planned and reactive maintenance activities to ensure efficient service delivery and minimal downtime. My duties include scheduling maintenance work, allocating jobs to engineers, prioritising emergency call outs and liaising with clients to confirm requirements and provide progress updates. I also manage work orders, service reports, RAMS and invoicing, while maintaining accurate maintenance records and ensuring compliance with health and safety procedures. I act as a key point of communication between maintenance teams, subcontractors and management to support smooth operations and high levels of customer satisfaction.

When I joined the services team at Bell’s I took on responsibilities which included processing POs and invoices as well as producing maintenance proposals for new and existing customers. I processed engineers time sheets and also adapted seamlessly when the company introduced a digital app for our engineers to submit their overtime and expense claims.

In this role I completed all general administrative tasks such as invoicing, filing whilst handling online and email enquiries. Other responsibilities within this role included completing weekly reports, to be sent to head office once complete. I handled large amounts of customer data and always ensured GDPR compliance was always in place.

I aimed to always deliver the best possible customer service to ensure the customers all had a pleasant experience whilst using Lok’nStore. I achieved a lot within this role, including building professional rapports with long term customers which consequently lead to positive feedback in person or online.

In this role I was a part of the menswear team and was of assistance within both the womenswear and homeware departments. I would pride myself on my reliability and making all customers feel they have had an exceptional shopping experience with Morley’s.

The responsibilities of my role include assisting customers with queries and providing an excellent customer service, replenishing stock, visual merchandising creating display tables dressing mannequins to attract customer’s attention, taking cash payments, cash handling, issuing refunds, ensuring the shop floor is immaculate and meeting health and safety standards at all times. I am extremely hands on and am happy to help my colleagues and customers wherever needed, in a busy retail environment it is essential that I adapt quickly to whatever is required.

The responsibilities of this position were providing an outstanding level of costumer service, being of assistance to permanent members of staff and ensuring the shop floor met the cleanliness standards. This temporary role really helped to boost my confidence as it was customer facing and I was able to interact and help both customers and colleagues which was very rewarding.