Chelsea Summers
Nelson
Summary
Dedicated professional with a meticulous eye for detail and a calm demeanour under pressure. Demonstrates high standards and consistently completes tasks to the best of ability. Experienced in providing administrative support, ensuring accuracy and efficiency in all tasks. Career goal includes leveraging skills to contribute to organisational success and continuous improvement.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Service Coordinator
J Manny Ltd
Caerphilly
01.2024 - 12.2024
- Planning work for the service engineers and booking in visits with customers
- Sending service contracts to customers and raising that contract on the system upon acceptance
- Booking access equipment where necessary such as scissor lifts and creating and sending out the relevant PO
- Sending service forms to customers following a visit
- Raising the following months jobs on the system early ready for them to be planned in
- Ensuring each engineer has between 8-10 hours of work per day, planned in a way that is most cost effective for the business
- Tracking our KPIs using excel to give us a clear understanding of how many assets we are servicing per day/month
- Working alongside management to identify areas that can be improved to make us more efficient and coming up with solutions for them
- Building relationships with service contract customers
- Promoted from repairs department in December 2023
- The business is now going through some structural changes and unfortunately, I have received confirmation of redundancy which is why I am looking for a new role
Customer Service Assistant
Poundland
Caerphilly
08.2020 - 07.2022
- Assist and serve customers using amazing customer service skills with each interaction
- Replenish stock across the store in a timely manner to ensure products are always available for customers
- Covered management sickness in the Pep&Co clothing department for several months, running the department with good feedback
Legal Secretary
Eversheds Sutherland
02.2018 - 08.2018
- Company Overview: Real Estate
- Providing secretarial and administrative support to a team of legal advisors
- Management of e-mails and correspondence
- Organising internal and external meetings
- Dealing with expense claims for legal advisors
- Producing high quality legal documents
- Management payments, receipts and transfers
- Ensure physical and electronic files are maintained
- Real Estate
Junior Digital Dictation and Administration Secretary
Hugh James Solicitors
02.2017 - 02.2018
- Company Overview: Neurolaw/Court of Protection
- Taking calls promptly, professionally and courteously an taking accurate messages
- Digital dictation
- File management
- Support the wider secretarial team
- Produce work accurately with minimum retypes
- Compose documents in line with the house style guidelines
- Prioritise workload
- React positively to change
- Be flexible with regards to working hours
- Explore training programmes provided by the firm
- Prepare court and legal documents e.g
- Court bundles
- Meet deadlines and targets
- General administration such as photocopying and scanning
- Manage diaries and organise meetings
- Sort post as required
- Neurolaw/Court of Protection
- Assisted the file administrator two day per week
- To ensure all filing is completed within the given time period
- To split files when necessary
Checkout Operative
Morrisons
08.2014 - 01.2017
- Giving excellent customer service at all times at the checkout and around the store
- Assisting customers with anything they need or giving information on products and promotions
- Assisting staff in other departments as and when I was needed
- Also I was the store greeter which means I get to know customers and rectify any problems
Education
Level 3 Childcare, Development and Education -
Coleg Y Cymoedd
01.2019 - 12.2019
GCSE English - B
Coleg Y Cymoedd
01.2019 - 12.2019
Level 3 Business Professional - undefined
Coleg Y Cymoedd
09.2015 - 07.2016
Qualifications at Lewis Girls Comprehensive School - undefined
Lewis Girls Comprehensive School
09.2006 - 07.2012
Skills
Always complete a task to the best of my ability
Have very high standards of myself
- Administrative support
- Meticulous eye for detail
- Calm under pressure
References
References available upon request.
Timeline
Service Coordinator
J Manny Ltd
01.2024 - 12.2024
Customer Service Assistant
Poundland
08.2020 - 07.2022
Level 3 Childcare, Development and Education -
Coleg Y Cymoedd
01.2019 - 12.2019
GCSE English - B
Coleg Y Cymoedd
01.2019 - 12.2019
Legal Secretary
Eversheds Sutherland
02.2018 - 08.2018
Junior Digital Dictation and Administration Secretary
Hugh James Solicitors
02.2017 - 02.2018
Level 3 Business Professional - undefined
Coleg Y Cymoedd
09.2015 - 07.2016
Checkout Operative
Morrisons
08.2014 - 01.2017
Qualifications at Lewis Girls Comprehensive School - undefined
Lewis Girls Comprehensive School
09.2006 - 07.2012
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