Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Lily Hayes

Hornchurch,Essex

Summary

Dedicated and committed young person currently working towards A-levels at Havering new city college. Reliable and customer-focused individual with strong communication and problem-solving skills, coupled with friendly and approachable demeanour. In spare time, volunteer as a leader at 19th Romford Scout Group with the cub section. Motivated individual who is comfortable working in fast-paced environments and is willing to take on any challenges.

Overview

3
3
years of professional experience

Work history

Retail Staff

Greene King
Upminster, Havering
02.2024 - Current
  • Made and served drinks to costumers correctly and efficiently to ensure costumer satisfaction and maintain a friendly, inviting atmosphere.
  • Resolved customer complaints promptly to maintain good relationships.
  • Maintained a clean and organised bar, enhancing customer satisfaction and compliance with health and safety.
  • Collaborated with team members to provide seamless service during busy periods.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Processed payments accurately reducing discrepancies at end of shift tallying.

Work experience

Havering History Museum
Romford, Havering
06.2022 - 06.2022
  • Worked productively with team members to achieve common goals.
  • Conducted research and analysis to support team with project preparation.
  • Organised and maintained filing systems for accessibility and orderliness.
  • Run archaeological workshops with school children to promote local history.

Education

A-Levels - Law, History, Psychology

Havering sixth Form College
Hornchurch, Havering
09/2023 -

GCSEs -

Frances Bardsley Academy For Girls
Romford, Havering
09/2018 - 07/2023

Skills

  • Communication skills
  • Customer engagement
  • Time efficiency
  • Composure under pressure
  • POS system operation
  • Good organisation skills
  • Responsible
  • Quick to learn
  • Problem solving

Affiliations

  • Scouting - I have been apart of scouting since I was 6 years old and I volunteer at the cub section, teaching them scouting and life skills.

Timeline

Retail Staff

Greene King
02.2024 - Current

Work experience

Havering History Museum
06.2022 - 06.2022

A-Levels - Law, History, Psychology

Havering sixth Form College
09/2023 -

GCSEs -

Frances Bardsley Academy For Girls
09/2018 - 07/2023

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Lily Hayes