Lily Hannah Jones
Swansea,United Kingdom
Summary
An aspiring broadcast journalist with exemplary written and verbal communication skills. Demonstrates an ability to assess mass appeal. A confident can-do attitude.
A creative problem-solver with a knack for storytelling and digital content development. Possesses robust communication skills and a deep understanding of social media platforms and trends. Aims to craft engaging content that captivates audiences and drives brand growth.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work history
Content creator/ assistant
Ear Candy Handmade
Swansea, City and County of Swansea
2024.01 - Current
- Managed social media accounts, creating and scheduling posts to increase audience engagement.
- Supported business owner in boosting social media engagement through targeted content strategies.
- Maintained consistent brand voice across channels to strengthen brand identity.
- Delivered engaging presentations at industry events.
- Worked at markets in Swansea, allowing for face-to-face interactions with customers.
Waitress
Parc Le Breos
Swansea
2024.01 - Current
- Showcased extensive knowledge of menu items and heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Managed financial transactions accurately at point of sale.
- Advanced team efficiency by assisting in training new waitstaff members.
Student Mentor
Cardiff University
2025.09 - Current
- Developed strong rapport with mentees, building a trust-based mentor-mentee relationship.
- Promoted an inclusive classroom atmosphere, ensuring all students felt valued and heard.
- Encouraged open dialogue in classroom discussions, fostering critical thinking among students.
- Assisted 10 undergraduate students in adapting to university life and managing academic responsibilities.
Customer Advisor
Boots
Swansea
2021.01 - 2022.08
- Delivered exceptional customer service, contributing to a consistently positive shopping experience.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Assisted customers both in-store and online, ensuring a 100% satisfaction rate.
- Operated tills and managed returns and exchanges, reducing customer dissatisfaction.
- Completed training in customer service and health & safety to enhance service delivery.
- Conducted regular stock checks ensuring product availability for clients at all times.
Summer Work Experience
LEDLET Scheme
London
2021.07 - 2021.07
- Selected as 1 of 10 students nationwide for the Lord Edmund Davies Legal Education Trust summer programme based on a competitive written essay application.
- Attended court sessions to witness legal proceedings at the inaugural BBC televised UK court murder trial at Central Criminal Court, analysing legal proceedings and media coverage.
- Shadowed multiple judges, 2 solicitors and 2 barristers; attended court hearings and debates, deepening understanding of legal procedures and courtroom dynamics.
Education
BA - Journalism, Communications and Politics (Joint Honours)
Cardiff University
Cardiff 2024.01 - 2027.01
A Levels - Law (A), Politics (A), English Literature (B)
Gower College Swansea
Swansea, City and County of Swansea 2020.01 - 2022.01
Skills
- E-learning expertise
- Mentoring techniques
- Outcome tracking
- Goal setting
- Digital communications
- Network building
- Influencing others
- Time management techniques
Affiliations
- Journalism
- Health Foods
- Netball
- Fashion
- Italian
- Travelling
Timeline
Student Mentor
Cardiff University
2025.09 - Current
Content creator/ assistant
Ear Candy Handmade
2024.01 - Current
BA - Journalism, Communications and Politics (Joint Honours)
Cardiff University
2024.01 - 2027.01
Waitress
Parc Le Breos
2024.01 - Current
Summer Work Experience
LEDLET Scheme
2021.07 - 2021.07
Customer Advisor
Boots
2021.01 - 2022.08
A Levels - Law (A), Politics (A), English Literature (B)
Gower College Swansea
2020.01 - 2022.01