LILY ANSAH-GYEBI
Farnborough,Hampshire
Summary
Compassionate, dedicated, and highly skilled Support Worker and Registered Nurse with over 6 years of healthcare experience across mental health services, residential care, supported living, community care, and acute healthcare settings. Experienced in supporting individuals with complex mental health needs, self-harming behaviours, challenging behaviour, emotional distress, learning disabilities, and physical health conditions.
Proven ability to deliver high-quality person-centred care that promotes independence, dignity, recovery, and positive outcomes. Skilled in safeguarding, risk assessment, crisis intervention, de-escalation, medication administration, care planning, record keeping, and multidisciplinary working. Demonstrates excellent communication, empathy, and the ability to build positive therapeutic relationships with service users, families, and healthcare professionals. Committed to maintaining the highest standards of care in line with CQC regulations, organisational policies, and best practice guidelines while supporting individuals to live safe, fulfilling, and meaningful lives.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Support Worker
Mysa Care – Netley House
02.2025 - 06.2026
- Provided person-centred support to adults with complex mental health needs, promoting independence, recovery, dignity, and emotional wellbeing.
- Safely supported individuals presenting with self-harming behaviours, emotional distress, suicidal ideation, and challenging behaviour, implementing risk assessments and support plans to maintain safety.
- Applied effective de-escalation, crisis intervention, and positive behaviour support techniques to manage incidents, reduce risks, and promote positive outcomes.
- Administered medication and maintained accurate records, including daily notes, incident reports, observations, MAR charts, and handovers in line with CQC standards and organisational policies.
- Worked collaboratively with multidisciplinary teams, families, social workers, community mental health teams, and external professionals to deliver high-quality, recovery-focused care tailored to individual needs.
- Conducted welfare checks, monitored mental health presentations, and escalated safeguarding concerns in accordance with company procedures.
- Supported service users with community access, appointments, budgeting, life skills development, and social inclusion activities to promote independence.
Support Worker
Caredom Healthcare
10.2023 - 01.2025
- Assisted service users with personal care, dressing, grooming, and daily living activities while promoting dignity and independence.
- Supported individuals to participate in social, recreational, and community-based activities to improve wellbeing and quality of life.
- Built positive professional relationships with service users and their families through compassionate and person-centred support.
- Administered medication safely and maintained accurate medication records.
- Monitored service users’ physical and emotional wellbeing, reporting concerns and changes appropriately.
- Updated care records and contributed to care planning to ensure individual needs were consistently met.
- Worked effectively as part of a multidisciplinary team to deliver high-quality support and achieve positive outcomes.
Healthcare Assistant
Ashvic 24/7 Quality Care Service Limited
01.2024 - 05.2024
- Supported patients with personal care, mobility, nutrition, hydration, and activities of daily living.
- Monitored and recorded vital signs, escalating concerns to senior healthcare professionals when required.
- Maintained accurate documentation including food and fluid charts, daily notes, and patient records.
- Assisted with wound care and promoted infection prevention and control practices.
- Delivered compassionate care while maintaining dignity, privacy, and respect at all times.
- Worked collaboratively with healthcare professionals to support patient care plans and wellbeing.
- Provided emotional support to patients and families during periods of illness and recovery.
General Nurse
Manhyia District Hospital, Ghana
08.2019 - 12.2022
- Assessed, planned, implemented, and evaluated patient care to ensure safe and effective treatment outcomes.
- Monitored patient conditions and responded appropriately to emergencies and clinical deterioration.
- Administered medications and treatments in accordance with clinical protocols.
- Developed and implemented patient-centred care plans.
- Provided health education and emotional support to patients and families.
- Maintained accurate clinical records and documentation.
- Worked collaboratively with multidisciplinary teams to deliver high-quality patient care.
Rotational Nurse
Justab Hospital Ltd, Ghana
06.2018 - 07.2019
- Assisted with patient assessments, observations, and monitoring.
- Supported surgical and medical teams with patient care before and after procedures.
- Maintained infection prevention and control standards.
- Assisted with medication administration and treatment procedures.
- Delivered compassionate care while promoting patient dignity and wellbeing.
- Maintained accurate records and communicated effectively with healthcare professionals.
Education
Bachelor of Science (BSc) - Nursing
Presbyterian University College
GhanaFashion Design and Textiles Technology
Cape Coast Technical University
GhanaSkills
- Mental Health Support
- Person-Centred Care
- Challenging Behaviour Management
- Positive Behaviour Support (PBS)
- Self-Harm Support
- Crisis Intervention
- De-escalation Techniques
- Safeguarding Adults
- Risk Assessment and Risk Management
- Medication Administration
- Care Planning and Review
- Activities of Daily Living (ADLs)
- Personal Care Support
- Community Engagement
- Emotional Wellbeing Support
- Incident Reporting
- Observation and Monitoring
- Record Keeping and Documentation
- Multidisciplinary Team Working
- Infection Prevention and Control
- Health and Safety Compliance
- Communication and Relationship Building
- Learning Disabilities Support
- Autism Awareness
- CQC Standards and Compliance
Certification
- Basic Life Support (BLS)
- First Aid
- Safeguarding Adults
- Self-Harm Awareness
- Medication Administration
- Care Planning
- Person-Centred Care
- Infection Prevention and Control
- Catheter Care
- Nutrition and Hydration
- COSHH
- Food Hygiene
- Lone Working
- RIDDOR
- Dignity in Care
- Recording Information
- Positive Behaviour Support
REFERENCES
Available upon request.
Timeline
Support Worker
Mysa Care – Netley House
02.2025 - 06.2026
Healthcare Assistant
Ashvic 24/7 Quality Care Service Limited
01.2024 - 05.2024
Support Worker
Caredom Healthcare
10.2023 - 01.2025
General Nurse
Manhyia District Hospital, Ghana
08.2019 - 12.2022
Rotational Nurse
Justab Hospital Ltd, Ghana
06.2018 - 07.2019
Fashion Design and Textiles Technology
Cape Coast Technical University
Bachelor of Science (BSc) - Nursing
Presbyterian University College