Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

grace lancaster

Barrhead,East Renfrewshire

Summary

My experience working in a high pressure environment has allowed me to learn how to work efficiently in stressful situations whither that is alone or as part of a team. I am able to take on extra responsibility where need be to help out my co-workers. I can easily adapt to new settings, systems and routines. I'm an upbeat student that is motivated to completing my job to the best standard it can be in the appropriate amount of time. my time management and organised skills make me able to multitask while having a positive attitude. I bring 1.5 years of experience in customer service within a fast-pace and focused environment, my friendly and positive attitude means that I'm always a helpful and friendly face to customers, another reason I am perfect candidate for this job is my organisation and cleaning skills. I would enjoy and love to work in B&M as I am a people person who would love to expand my customer service experience in a retail environment.

Overview

1
1
year of professional experience

Work history

Counter Staff Member

L'arco takeaway
Barrhead, East Renfrewshire
06.2022 - 09.2023
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Offered exceptional customer service with strong product knowledge.
  • Demonstrated proper food handling and safety standards.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.
  • Covered drive-thru during peak times, collecting items and packing orders correctly.

Education

Higher National Diploma - jewellery and silversmithing

Glasgow city college
Glasgow, Glasgow City
08.2023 -

Skills

  • Cash drawer management
  • Service knowledge
  • Customer care/service
  • Front-of-house operations
  • Hospitality and events experience
  • Payment processing
  • Teamwork
  • Working under pressure

Languages

English
Native

Timeline

Higher National Diploma - jewellery and silversmithing

Glasgow city college
08.2023 -

Counter Staff Member

L'arco takeaway
06.2022 - 09.2023
grace lancaster