Lillie Swain
Reading,Berkshire
Summary
Dedicated professional with a strong background in customer service, conflict resolution, and emotional support. Demonstrates exceptional skills in safety compliance, teamwork, and clear communication. Known for being positive and approachable while efficiently managing time and prioritising tasks under pressure. Proficient in administrative software and documentation creation. Committed to maintaining high standards and providing outstanding support to clients.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Operations administrator
SmartSpotter Part of Smollan
Reading, Berkshire
02.2026 - Current
- Prioritised tasks effectively during high-pressure situations.
- Correlated imaging findings with information given for comprehensive formulation.
- Achieved efficient workflow with close attention to detail.
- Ensured confidentiality of sensitive data adhering strictly to GDPR guidelines.
- Prioritised workload effectively, ensuring deadlines were consistently met.
Sales assistant
Ann Summers
Reading, Berkshire
11.2025 - 12.2025
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
Sales assistant
LEGO Through PowerForce
Farnborough, West Berkshire
08.2025 - 08.2025
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Quickly learned and applied new skills to tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Drama Teaching Assistant
First Impressions Theatre Company
Reading, Berkshire
02.2024 - 07.2025
- Assisted lead teachers in developing engaging lesson plans that fostered creativity and teamwork among students.
- Supported classroom management by implementing behaviour strategies and facilitating group activities effectively.
- Collaborated with teaching staff to create inclusive environments that accommodated diverse learning needs of students.
- Organised and participated in rehearsals, providing constructive feedback to students to enhance their performance skills.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Cleaned and organised classrooms before lessons and cleared afterwards.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
Front of House Team Member
The Shinfield Arms
Reading, Berkshire
03.2022 - 02.2024
- Welcomed guests upon arrival, providing exceptional customer service to enhance dining experiences.
- Processed customer orders accurately and efficiently, facilitating smooth service operations throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery and maintained communication during peak hours.
- Addressed customer queries and complaints professionally, ensuring resolution to guest satisfaction.
- Participated in team meetings to discuss service improvements and share feedback on guest experiences.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Education
NVQ Level 2 - Music Performance and Production
Reading
Reading, England 09.2023 - 07.2024
GCSEs -
Waingels College
Reading, England 09.2017 - 07.2022
Skills
- Customer service
- Conflict resolution
- Emotional support
- Safety compliance
- Safety protocols
- Teamwork
- Patience and tolerance
- Clear communication
- Efficient under pressure
- Positive and approachable
- Time management proficiency
- Prioritisation expertise
- Administrative software proficiency
- Documentation creation
Education
other,other
Hobbies and interests
- Writing and producing music
Affiliations
- Musician
- Reading
- Theatre
Timeline
Operations administrator
SmartSpotter Part of Smollan
02.2026 - Current
Sales assistant
Ann Summers
11.2025 - 12.2025
Sales assistant
LEGO Through PowerForce
08.2025 - 08.2025
Drama Teaching Assistant
First Impressions Theatre Company
02.2024 - 07.2025
NVQ Level 2 - Music Performance and Production
Reading
09.2023 - 07.2024
Front of House Team Member
The Shinfield Arms
03.2022 - 02.2024
GCSEs -
Waingels College
09.2017 - 07.2022