Megan Johnson
Widnes,Halton
Summary
Motivated professional showcasing strengths in operational support and general administration. Adapts to diverse tasks while maintaining a positive attitude and commitment to health and safety standards. Eager to contribute to team success through proactive collaboration and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Administrator
DHL international
Liverpool, Merseyside
10.2014 - 04.2026
- Coordinated daily operational activities to ensure smooth office functionality and support staff productivity across various departments.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Oversaw duty and VAT shipments, advising customers on payment processes and liaising with payments team to ensure compliance and timely transactions.
- Managed front-of-house reception, coordinating customer shipments and efficiently resolving queries to enhance service delivery.
- Communicated with couriers and customer service to address shipment issues and ensure accurate delivery instructions.
- Performed office duties, including data entry using Microsoft Excel and Word.
- Served as the first point of contact for external enquiries, delivering professional customer service and enhancing company reputation.
- Handled confidential documents with discretion, ensuring compliance with data protection regulations.
- Implemented health and safety protocols, conducting regular drills to ensure a safe working environment.
Shop Floor Worker
Matalan
Liverpool, Merseyside
05.2014 - 10.2014
- Managed stock levels on shop floor, efficiently organising merchandise to maximise visibility and accessibility.
- Conducted stock checks and updated inventory records to ensure accurate product availability.
- Delivered on store targets with strong sales and customer service skills.
- Processed customer returns, refunds, and exchanges at customer service desk, enhancing customer satisfaction.
- Maintained clean and safe working environment, following health and safety protocols to minimise risk of accidents.
Education
NVQ Level 2 - Beauty Therapy
Michael John Academy
Liverpool2013
GCSEs - School
Huyton Arts & Sports Centre For Learning
Liverpool2012
Skills
- Operational efficiency
- Resource allocation
- Customer relationship management
- Procurement systems
- Microsoft Excel
- Data management
- Health and safety
- Professional communication
- Customer service
- Positive attitude
- Customer service excellence
- Time-management
- Effective communication
- Operational support
- First Aid certification
- General office administration
Certification
First Aid
International Aviation Security Training (CAA approved)
Civil Aviation Association Dangerous Goods
Health & Safety
Customer Service
Fire Warden
Timeline
Operations Administrator
DHL international
10.2014 - 04.2026
Shop Floor Worker
Matalan
05.2014 - 10.2014
NVQ Level 2 - Beauty Therapy
Michael John Academy
GCSEs - School
Huyton Arts & Sports Centre For Learning