Liliana Varela
City of London
Summary
Accomplished Retail Sales Professional, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. Willing to gain more experience.
Overview
6
6
years of professional experience
Work history
Retail Assistant
Stradivarius
London
11.2021 - Current
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Located desired items for customers to improve sales.
- Collected low-stock products from store rooms.
- Guide/ train new starters of the store.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
Retail Assistant
Primark
London
05.2022 - 10.2022
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Created attractive product displays to enhance customer engagement and boost sales.
- Made sure to follow the standards of the company so it can be not only easier for costumers (so it would be easier to find a size for example), but for the staff too so it would be easier for them and for their costumer service.
Retail Assistant
Primark
Lisbon, Portugal
07.2018 - 12.2020
- Delivered outstanding in-store experience through positive and attentive customer service.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Business Human Resources and Management
Anglia Ruskin
London12.2024
Skills
- Efficient multitasker
- Time management
- Fast Learner
- Good listener
Timeline
Retail Assistant
Primark
05.2022 - 10.2022
Retail Assistant
Stradivarius
11.2021 - Current
Retail Assistant
Primark
07.2018 - 12.2020
Business Human Resources and Management
Anglia Ruskin