Libin Joseph
SOUTHAMPTON,UK
Summary
A highly skilled professional with expertise in complemented by excellent organisational skills and workflow planning. Demonstrates strong communication abilities and a commitment to safe food handling, ensuring exceptional customer service. Efficient multitasker adept at handling varied and demanding workloads, with a proven ability to spot and resolve problems efficiently.
Offering strong organisational and customer service skills, with experience in team leadership and problem-solving within hospitality settings. Knowledgeable about managing inventory, coordinating events, and ensuring high standards of hygiene and safety. Ready to use and develop communication, operational management, and team-building.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Food and beverage manager
Leonardo Hotels-Southampton
Southampton, United Kingdom
2023.07 - 2026.04
- Assisted in recruiting new team members and training staff on company policies and service standards.
- Controlled budgets, reduced waste, and maximized profitability
- Ensured compliance with food safety, hygiene, and licensing regulations (e.g., HACCP standards)
- Handled customer feedback, complaints, and service recovery professionally
- Implemented upselling strategies to increase revenue and improve guest experience
- Coordinated with other departments (kitchen, events, housekeeping) for smooth operations
- Maintained high standards of cleanliness, presentation, and service
- Managed staff schedules, payroll, and performance reviews
- Ensured health & safety procedures were followed at all times
- Analyzed sales reports and introduced improvements to boost performance
- Monitored Bar & Restaurant performance to identify and implement improvement in mystery guest report.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Conducted regular staff meetings to address issues and improve communication within team.
- Resolved staff conflicts swiftly, promoting harmonious work relations.
Duty manager
Leonardo Hotels-Southampton
Southampton
2022.10 - 2023.06
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Assisting Other Department when support needed.
- Oversaw emergency procedures and administered first aid.
- Wrote end of shift reports to facilitate service continuity.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Oversaw daily operations.
- Nurtured positive customer relationships.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Interacted with customers professionally by phone, email and in-person to deliver accurate guest service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled complaints professionally, leading to improved customer retention rates.
Proprietor
Carpediem Stay Coorg
Coorg, india
2021.11 - 2022.07
- Managed Carpe diem property with 08 cottages.
- Laid out clear work schedules to maximise efficiency.
- Developed business strategies, enhancing overall performance.
- Dealt with client complaints swiftly, maintaining positive reputation.
- Ensured timely deliveries to clients, boosting reliability factor and increased sales by 100% after taking over business
- Carpe diem Stay is known for exceptional guest service and customer satisfaction.
- Excellent guest reviews for property.
F&B Waiter
Costa Cruises
Carnival Cruise, Costa, Asia
2019.10 - 2021.06
- Delivered high-quality food and beverage service to guests in fast-paced, international environment
- Ensured exceptional customer service standards to enhance guest satisfaction and experience
- Participated in regular safety drills (fire, evacuation, lifeboat procedures)
- Maintained high hygiene standards in line with HACCP principles
- Ensured proper food handling, storage, and temperature control
- Used personal protective equipment (PPE) when required
- Maintained cleanliness and presentation of dining areas at all times
- Assisted with buffet setup, fine dining service, and special onboard events
- Complied with strict maritime safety regulations, including standards set by International Maritime Organization (IMO)
- Followed SOLAS Convention safety procedures and emergency protocols
- Reported hazards, accidents, and unsafe conditions promptly
- Followed sanitation procedures to prevent contamination and illness outbreaks
Food and Beverage Executive
Evolve Back Hotels and Resorts Coorg-11
Coorg, Karnataka, india
2016.10 - 2019.09
- Manage all F&B and day-to-day operations within budgeted guidelines and to highest standards.
- Preserve excellent levels of internal and external customer service.
- Ensure consistent and convincing standard of service and maintain all service standards.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Maintaining Standards & Quality of service.
- Set up all Covers as per Tea, Lunch, Dinner and buffet set up.
- Weekly inventory of stocks.
- Constant promotion of additional sales.
- Active contribution to service and guarantee cost-conscious manner of working.
Senior Captain Conference and banqueting
Evolve Back Hotels & Resort Coorg
Coorg, Karnataka, india
2014.03 - 2016.10
- Managed daily operations to ensure smooth running of shop floor.
- Conducted team meetings on regular basis, promoting open communication within Managed end-to-end delivery of conferences, weddings, and banqueting events for up to 600 guest
- Coordinated with kitchen, bar, and front-of-house teams to ensure smooth service
- Built strong client relationships, resulting in repeat business and positive feedback
- Managed event budgets, achieving profitability targets
- Supervised and trained team of staff members
- Ensured compliance with health, safety, and licensing regulations
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
Team leader supervisor
Evolve Back Resorts & Hotels Kabini
Coorg, Karnataka, india
2010.03 - 2014.03
- Supervised daily operations of bar and restaurant to ensure smooth and efficient service
- Increased bar sales by 15% through upselling and promotions
- Reduced stock loss by improving inventory control procedures
- Trained new staff, improving service speed and customer satisfaction
- Led, trained, and motivated front-of-house staff to deliver excellent customer service
- Managed staff rotas, shift planning, and performance monitoring
- Ensured high standards of food and beverage service were consistently maintained
- Handled customer enquiries, complaints, and special requests professionally
- Monitored stock levels, placed orders, and controlled wastage
- Supported management in achieving sales targets and upselling products
- Coordinated with kitchen staff to ensure timely and accurate order delivery
- Opened and closed venue, including cash handling and reconciliation
- Maintained cleanliness and presentation standards across all service areas
Education
Management (Post Graduation Degree) - Bachelor of Hospitality and Catering Management
Karnataka State Open, Mysore
India 2012.02 - 2015.09
Skills
- Excellent organisational skills and work flow planning
- Cocktail and mocktail expertise
- Strong communication
- Safe food handling
- Excellent customer service
- Ability to handle varied and demanding workload
- Efficient multitasker
- Ability to spot and resolve problems efficiently
Timeline
Food and beverage manager
Leonardo Hotels-Southampton
2023.07 - 2026.04
Duty manager
Leonardo Hotels-Southampton
2022.10 - 2023.06
Proprietor
Carpediem Stay Coorg
2021.11 - 2022.07
F&B Waiter
Costa Cruises
2019.10 - 2021.06
Food and Beverage Executive
Evolve Back Hotels and Resorts Coorg-11
2016.10 - 2019.09
Senior Captain Conference and banqueting
Evolve Back Hotels & Resort Coorg
2014.03 - 2016.10
Management (Post Graduation Degree) - Bachelor of Hospitality and Catering Management
Karnataka State Open, Mysore
2012.02 - 2015.09
Team leader supervisor
Evolve Back Resorts & Hotels Kabini
2010.03 - 2014.03