Muandakathil Joseph Libin

Work history

Leonardo Hotels

Southampton, Hampshire

07.2023 - Current

Training new staff members on company policies, ensuring consistent service standards.
Optimizing table arrangements to enhance dining experience and increase seating capacity during peak hours.
To mediate customer complaints with tact and professionalism, preserving the establishment's reputation.
Streamlining inventory management processes, reducing waste whilst maximising profit margins.
To establish safe and secure dining environment with strong sanitation standards.
Strategically review and plan restaurant staffing levels based on evolving service demands.
Proper cash management, sales measurement and cash-up processes for operational standards.
Organize special events and functions and corporate lunches.
Clearly and promptly communicate pertinent information to staff, maintaining knowledgeable service teams.
To foster team spirit amongst the staff, promoting a positive work culture.
Handling cash transactions accurately and responsibly.
Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
To effectively roster staff and schedule shifts so that optimum service levels can be achieved
To always lead by example, as a food and service manager always available on call to my staff, Have covered a lot of shifts for staff who call sick shortly before the duty begins so that the department runs smoothly.

Leonardo Hotels

Southampton

10.2022 - 06.2023

Adhered to company policies and brand standards to support outstanding guest experiences.
Oversaw emergency procedures and administered first aid.
Wrote end of shift reports to facilitate service continuity.
Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Handled guest complaints to protect brand reputation.
Followed opening, closing and shift changeover procedures for seamless operations.
Oversaw daily operations
Nurtured positive customer relationships.
Collaborated with different departments to maintain positive rapport and smooth workflow.
Interacted with customers professionally by phone, email and in-person to deliver accurate guest service.

Carpediem Stay Coorg

07.2020 - 07.2022

Managed the property with 04 cottages
Carpediem Stay is known for the exceptional guest service and customer satisfaction
Excellent guest reviews for the property.

Costa Cruises

09.2019 - 06.2020

Ensure that customers are provided with menus and assist them in choosing items according to their tastes
Oversee the ordering process, ensuring that the right order is delivered to the kitchen area
Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion
Provide customers with suggestions on beverages that complement the food items that they have ordered
Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the kitchen manager
Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.

Evolve Back Hotels and Resorts Coorg

11.2010 - 09.2019

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Ensure a consistent and convincing standard of service and maintain all the service standards
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
Maintaining the Standards & Quality of the service
Set up all the Covers as per Tea, Lunch, Dinner and buffet set up
Weekly inventory of stocks
Constant promotion of additional sales
Active contribution to service and guarantee a cost-conscious manner of working.