Summary
Overview
Work history
Education
Skills
Languages
Timeline
Waitress
Libby Smith

Libby Smith

Aberdeen,Aberdeen City

Summary

I am an outgoing, enthusiastic person who is committed to having great interactions with visitors. Passionate about joining a team of motivated individuals in a new, challenging role. I have outstanding customer service skills, am self-motivated, and have great guest relations and upselling abilities. I can also clearly communicate with consumers and assist them in making menu selections. dependable server with background working in upscale, high-traffic restaurants. competent creator of service frameworks with careful preparation and collaboration.

Overview

4
4
years of professional experience

Work history

Waitress

Kippie Lodge and Country Club
Aberdeen, Aberdeen City
05.2023 - 09.2023
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Kids Camp Leader

Kippie Lodge Sports and Country Club
Aberdeen, Aberdeen City
07.2023 - 08.2023
  • Addressed behavioural issues and resolved conflicts and fights between children.
  • Maintained positive camp experiences through compassionate holistic support.
  • Taught campers throughout activities, encouraging engagement from all levels of learners.
  • Acted professionally and responsibly to demonstrate core camp values.
  • Built relationships with campers and staff through excellent communication.
  • Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
  • Transported children to and from school in line with set schedule.
  • Arranged for entertainment and games to provide downtime between learning activities.
  • Developed positive, trusting relationships with groups of young children.
  • Set up equipment and materials ahead of recreational activities.

waitress

Borsalino Restaurant
Aberdeen, Aberdeen City
08.2022 - 03.2023
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Hockey coach

Bon Accord Hockey Club
Aberdeen, Aberdeen City
05.2019 - 11.2022
  • Encouraged involvement of all participants in groups of 20.
  • Planned and led training sessions to motivate players and improve gameplay.
  • Adapted coaching style depending on needs and abilities of different teams and individuals.
  • Promoted safety and welfare of young children by following safeguarding principles.
  • Built confidence of players by offering individual praise and recognising progress and achievements.

Newspaper deliverer

Press and Journal
Aberdeen, Aberdeen City
06.2019 - 05.2022
  • Determined most efficient routes, taking into account time of day and weather conditions.
  • Picked up and accurately sorted newspapers to improve delivery run efficiency.
  • Distributed 25 daily papers within assigned delivery slots.
  • Interacted with new and regular customers.

Education

Scottish Qualifications Certificate - Maths, English, Physics, Chemistry, History

Cults Academy
Aberdeen
09/2021 - 05/2022

Skills

  • Because of my strong work ethic, I consistently go beyond what is required and give my all I also work hard to maintain a good attitude and a happy atmosphere at all times I demonstrated this in the summer of 2023 when I oversaw a summer camp, where I had to organise interesting activities for children of all ages
  • I am a positive and out going person who is always up for some fun! I engage in lots of group activities such as cheerleading and hockey
  • I have demonstrated my responsibility and commitment to safety by coaching a sizable group of young children to play hockey I had to make sure everyone was safe at all times by being alert all the time
  • My ability to effectively communicate with large groups of people and teams of coworkers has been demonstrated while working as a waitress in a hectic, fast-paced setting I had to communicate with clients, coworkers, and even higher authority figures in a precise and unambiguous manner
  • I am a well-organised person who prefers to plan ahead for a successful result and who always keeps a variety of backup plans on hand in case things change at the last minute When coaching hockey, I have to plan alternate sessions because there are a lot of variables that could force a last-minute change in schedule

Languages

English
Native

Timeline

Kids Camp Leader

Kippie Lodge Sports and Country Club
07.2023 - 08.2023

Waitress

Kippie Lodge and Country Club
05.2023 - 09.2023

waitress

Borsalino Restaurant
08.2022 - 03.2023

Newspaper deliverer

Press and Journal
06.2019 - 05.2022

Hockey coach

Bon Accord Hockey Club
05.2019 - 11.2022

Scottish Qualifications Certificate - Maths, English, Physics, Chemistry, History

Cults Academy
09/2021 - 05/2022

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