Libby Dolby
Morden,City of London
Summary
Creative and user-focused Product Design graduate with a strong foundation in industrial design, UX/UI principles and design thinking, currently studying an MSc in Integrated Product Design at Brunel University London. Experienced in translating user needs into practical, engaging design solutions through research, prototyping and iterative problem-solving. Alongside my design background, over three years of customer-facing sales experience has developed strong communication, stakeholder engagement and commercial awareness, enabling me to balance user needs with business objectives. Eager to contribute to collaborative teams and create innovative products that deliver meaningful user experiences.
Overview
7
7
years of professional experience
Work history
Sales advisor
The Big Yellow self storage Company
Wimbledon, City of London
2023.04 - Current
- Consistently achieved a prospect-to-move-in conversion rate of approximately 36% through consultative selling and relationship building.
- Managed 25+ customer enquiries daily across phone, email and in person, delivering excellent customer service.
- Built strong relationships with new and existing customers, increasing retention and repeat business.
- Resolved customer queries and complaints efficiently, maintaining high levels of customer satisfaction.
- Conducted market and competitor research to support sales strategies and identify opportunities.
- Collaborated with colleagues to improve sales performance and contribute ideas during team meetings.
- Demonstrated strong product knowledge to recommend tailored storage solutions based on customer needs.
- Participated in regular sales training to develop negotiation, communication and customer engagement skills.
Barista
Starbucks Coffee
New Malden , City of London
2022.08 - 2023.01
- Delivered excellent customer service in a fast-paced environment.
- Trained new team members on café operations and customer service standards.
- Collaborated with colleagues to maintain efficient workflow during busy periods.
- Built positive relationships with regular customers, encouraging repeat visits.
Civil engineering work experience placement
Subsea 7
Sutton, City of London
2019.06 - 2019.06
- Worked alongside civil, mechanical and design engineers to gain insight into the product development and engineering process.
- Planned an efficient logistics route for offshore equipment delivery, considering cost, time and operational constraints.
- Applied creative problem-solving to engineering and procurement challenges.
- Contributed to the iterative design process by developing and refining design ideas.
- Managed planning activities within a small team while working to tight deadlines.
- Produced presentations to communicate project outcomes clearly to stakeholders.
Volunteer Accounting Assistant
ABE UK
London, City of London
2019.07 - 2019.09
- Worked directly with the finance and accounting departments to achieve a smooth flow of invoices and messages between departments.
- Worked closely with the assistant management accountant to maintain optimum levels of communication for the effective and efficient completion of the sourcing and coding of nominal references
- Carried out checks on invoices to ensure compliance with relevant company regulations.
- Carried out day-to-day finance duties accurately and efficiently.
- Assisted in budget preparation for optimal resource allocation.
- Witnessed management of different clients via different departments.
- Handled invoices and bank statement to ensure efficient cash flow
- Supported the finance team in day-to-day operations, enhancing overall productivity.
- Troubleshot accounting discrepancies by conducting detailed investigations.
Education
GCSEs -
Glenthorne High School
London 09/2018 - 06/2020
Master of Science - Integrated Product Design
Brunel University London
Uxbridge 09/2025 -
Bachelor of Arts - Industrial Design
Brunel University London
Uxbridge 09/2022 - 06/2025
A-Levels - Product Design, Mathematics and Physics
Glenthorne High School
London 09/2020 - 07/2022
Skills
- User-Centred Design (UX/UI)
- Wireframing & Prototyping
- CAD & 3D Modelling (SolidWorks)
- Design Thinking & Creative Problem Solving
- Adobe Creative Suite
- Customer Insight & Commercial Awareness
- Stakeholder Communication & Presentation
- Relationship Building & Consultative Sales
References
References available upon request.
Highlighted Projects
Design for Generosity
MSc Integrated Product Design Thesis | Individual Project | 2025–Present
Brief: Exploring how design-led approaches can increase in-store food drive donations within UK supermarkets to help address food poverty.
Key contributions:
- Conducted user and stakeholder research through surveys to understand the relationship between customers, retailers and food banks.
- Reviewed literature on UK food poverty, behavioural design, systems thinking and social innovation to inform the design strategy.
- Developed concepts, wireframes and implementation guidelines for retailers aimed at increasing and sustaining donation behaviour.
- Applied user-centred and systems design methods to address a complex social challenge.
- Currently refining the solution through iterative user feedback and evaluation.
Skills: User Research • Design Thinking • Systems Design • Social Innovation • Behavioural Design • Socio-sustainability
Sonos × Currys XPOPAI Student Retail Design Awards
MSc Professional Design Studio | Individual Project | 2025–26
Brief: Designed a 3 × 3 m in-store retail installation for Sonos within Currys, creating an immersive customer experience while aligning with both brands.
Key contributions:
- Conducted market research into Sonos, Currys and the competitive retail landscape.
- Designed an immersive retail installation that balanced Currys' retail guidelines with Sonos' premium brand identity.
- Analysed existing Sonos retail environments to develop a multi-sensory customer experience.
- Refined the concept through tutor and industry feedback, strengthening both functionality and visual impact.
- Delivered a professionally presented final proposal with high-quality visualisations and supporting design rationale.
Skills: Retail Design • Market Research • Brand Experience • Adobe Creative Suite • Concept Development • Presentation
Green Grips
BA Industrial Design Final Major Project | Individual Project | 2024–25
Brief: Designed a sustainable children's cutlery solution using natural rubber to reduce reliance on short-life plastics while supporting the development of fine motor skills.
Key contributions:
- Investigated the children's tableware market through competitor analysis and SWOT evaluations.
- Researched ergonomics and anthropometrics to understand the changing needs of children's hand development.
- Produced a comprehensive product specification based on user, material and sustainability requirements.
- Developed CAD models and prototypes of a natural rubber grip designed to improve usability while reducing environmental impact.
- Presented a design solution that combined user-centred design with sustainable material innovation.
Skills: Sustainable Design • CAD (SolidWorks/ Blender) • Ergonomic Research • Anthropometric Research • Product Development • Design Research
Timeline
Sales advisor
The Big Yellow self storage Company
2023.04 - Current
Barista
Starbucks Coffee
2022.08 - 2023.01
Volunteer Accounting Assistant
ABE UK
2019.07 - 2019.09
Civil engineering work experience placement
Subsea 7
2019.06 - 2019.06
A-Levels - Product Design, Mathematics and Physics
Glenthorne High School
09/2020 - 07/2022
Bachelor of Arts - Industrial Design
Brunel University London
09/2022 - 06/2025
GCSEs -
Glenthorne High School
09/2018 - 06/2020
Master of Science - Integrated Product Design
Brunel University London
09/2025 -