Libbie Johnson
Liverpool,Merseyside
Summary
Dedicated professional with a strong foundation in customer service and communication, complemented by a professional telephone manner and active listening skills. Demonstrates expertise in sales and upselling, supported by a quick ability to acquire product knowledge. Excels in teamwork, time management, and organisation, contributing to efficient operations and enhanced customer satisfaction.
Overview
7
7
years of post-secondary education
2
2
years of professional experience
Work history
Waitress/bar tender/cleaner
Cookhouse pub and carvery
Liverpool, Enfield
2024.11 - Current
- Took orders correctly, handled transactions accurately, ensured balanced till at the end of shift, upsold items to increase sales.
- Built relationships with customers and used communication skills to effectively resolve enquiries.
- Optimised workflow during busy periods by coordinating with kitchen staff to enhance team efficiency.
- Assisted with inventory management and streamlined operations to support overall restaurant efficiency.
Cashier
Go local extra
Liverpool, England
2024.02 - 2024.09
- Handled high volumes of transactions during holiday seasons efficiently.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Trained new cashiers on store policies and procedures to maintain standards.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Education
A-Levels - Criminology, health and social (Dual)
Carmel College
St Helens, St. Helens 2024.09 - 2026.06
GCSEs - Maths, English, Science, Health and social care, hospitality and catering
Halewood Academy
Liverpool 2019.09 - 2024.06
Skills
Hygiene regulations compliance
Cleaning procedures competence
Cash handling
Customer service excellence
Telephone etiquette
Sales and upselling
Rapid product learning
Teamwork and organisation
Patience and composure
Timeline
Waitress/bar tender/cleaner
Cookhouse pub and carvery
2024.11 - Current
A-Levels - Criminology, health and social (Dual)
Carmel College
2024.09 - 2026.06
Cashier
Go local extra
2024.02 - 2024.09
GCSEs - Maths, English, Science, Health and social care, hospitality and catering
Halewood Academy
2019.09 - 2024.06