Liam Young
Abingdon,Oxon
Summary
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Assitant
Bp
Milton, Oxfordshire
2015.02 - Current
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Advised customers on availability, pricing and location of products.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Assisted customers with product inquiries for enhanced shopping experience.
- Improved customer relations by managing customer complaints effectively.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Carer
The Close Care Home
Abingdon, Oxfordshire
2014.04 - 2015.02
- Monitored clients' physical and mental health, reporting concerns to management for swift action.
- Assisted with mobility to ensure safety and prevent accidents.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Accompanied clients to important appointments.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
Carer
Care2Care
Harwell, Oxfordshire
2014.01 - 2014.04
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Helped clients to carry out instructions recommended by health professionals.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Aided clients with bedtime routines, washing and dressing.
Workshop Operator/Driver
Pathway Workshop
Oxford, Oxfordshire
2011.08 - 2013.12
- Observed automated machinery, adjusting controls as necessary.
- Upheld all health and safety regulations for risk reduction.
- Collaborated with team members to enhance workflow procedures.
- Supported health and safety by carefully operating machinery.
- Maintained clean and safe work environment for maximum productivity.
Education
GCSEs -
Fitzharrys School
Abingdon 1978.09 - 1983.07
Skills
- Polite and friendly
- Relationship-building
- Communication clarity
- Proactive initiative
- Professionalism
- Persuasion techniques
- Resilience under pressure
- Positive attitude
Affiliations
- Looking after my daughter - D.O.B - 13/02/2022
- Football - Oxford United and England
- Nature/Enviroment
- Listening to pop/disco music
Accomplishments
Voluntary work. Day Centre for disabled people. Autism, Asperger's syndrome and Downs syndrome. September 2012 -April 2013
Voluntary work. Day Centre for retired people. June 2013 - December 2013
Timeline
Customer Service Assitant
Bp
2015.02 - Current
Carer
The Close Care Home
2014.04 - 2015.02
Carer
Care2Care
2014.01 - 2014.04
Workshop Operator/Driver
Pathway Workshop
2011.08 - 2013.12
GCSEs -
Fitzharrys School
1978.09 - 1983.07