Liam Thornhill
Durrington,Wiltshire
Summary
I am an experienced IT Trainer and e-learning developer with strong communication and IT skills. I am customer and quality focused and have a track record of creating high-quality e-Learning, videos, and guides to support learners. I am able to develop excellent relationships with colleagues, subject matter experts and learners of all staffing groups.
I have a passion for content creation, supporting others and I am flexible in my work. I actively look towards ways I can improve my knowledge and apply new skills to the benefit of learners.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Senior Informatics Trainer
Salisbury NHS Foundation Trust
Salisbury, Wiltshire
07.2018 - Current
- Lead for all e-learning and training video development in the IT department
- Preparing training materials and supplemental aids to support employee comprehension.
- Assigning training exercises and skill assessments to newly hired employees.
- Delivering instruction across various topics, integrating audio-visual presentations and training materials.
- Analysing training needs to determine learning styles and skills shortages.
- Developing effective training manuals, modules and teaching aids.
- Collaborating with Subject Matter Experts (SME)s to refine and update training resources.
- Mentoring colleagues in IT Training Team to develop distance learning materials
- Updating course materials, content and delivery.
IT trainer
Salisbury NHS Foundation Trust
Salisbury, Wiltshire
10.2014 - 07.2018
- Created and delivered training programmes for supported applications and systems.
- Produced training and supportive materials tailored to organisational needs.
- Authored e-learning modules to support staff using Trust systems
- Support floorwalking activities around the wards and departments to support the roll-out of new system upgrades
- Maintained comprehensive knowledge bases for use by support teams and staff.
- Tested and monitored system changes and updates to stay abreast of changing training needs.
Library assistant
Salisbury NHS Foundation Trust
Salisbury, Wiltshire
12.2010 - 10.2014
- Assisted customers in locating specific books to address needs.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Helped customers to successfully use library computers and equipment.
- Sorted and arranged books by category in shelves.
- Helped users process special requests and set up or change accounts.
- Educated customers about available library and community services.
- Produced newsletters and marketing collateral showcasing library services.
- Responded to phone, email and social media enquiries within target timeframes.
- Updated library website and social media channels to share information on upcoming events.
- Processed inter library loans for guests seeking particular materials.
Library assistant
British Army
Bulford Camp, Wiltshire
11.2004 - 12.2010
- Assisted customers in locating specific books to address needs.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Helped customers to successfully use library computers and equipment.
- Sorted and arranged books by category in shelves.
- Helped users process special requests and set up or change accounts.
- Processed inter library loans for guests seeking particular materials.
Education
Higher National Diploma - Performing Arts
Salisbury College
Salisbury 09.1998 - 07.2000
Skills
- Brand building and awareness
- Microsoft Office proficiency
- Course development
- Learning management systems (LMS) proficiency
- Confident communicator
- Video instruction
- Training programme design
- Virtual training sessions
Timeline
Senior Informatics Trainer
Salisbury NHS Foundation Trust
07.2018 - Current
IT trainer
Salisbury NHS Foundation Trust
10.2014 - 07.2018
Library assistant
Salisbury NHS Foundation Trust
12.2010 - 10.2014
Library assistant
British Army
11.2004 - 12.2010
Higher National Diploma - Performing Arts
Salisbury College
09.1998 - 07.2000
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