Joseph Barton
Liverpool ,Merseyside
Summary
A motivated and enthusiastic team player, offering 9+ years of positive customer service experience combined with a strong background in team leadership, retail and hospitality operations. With knowledge of problem solving, forward thinking and building strong and successful teams while creating positive working environments. A hardworking and energetic professional well-versed in strong communication and organisation skills.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Floor manager (Temporary)
Montirex
Liverpool, Merseyside
09.2024 - 01.2025
- Oversaw business staffing and training, building successful, customer-focused team.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Oversaw staff performance reviews for improved productivity.
- Streamlined customer service to enhance shopping experience.
Assistant store manager
Armadillo Self Storage
Liverpool , Merseyside
07.2023 - 03.2024
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Challenged and inspired team members to achieve business results.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
Head bartender
Amo Trattoria
Liverpool , Merseyside
04.2022 - 06.2023
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Department supervisor
The Range
Liverpool, Merseyside
02.2021 - 02.2022
- Determining performance goals for departmental employees and provide feedback on methods for reaching those milestones
- Kept department on target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop a strategy
- Strategically rostered staff members according to individual strengths to build hardworking, dedicated teams for each shift.
Team leader
Euro Garages
Liverpool , Merseyside
12.2017 - 09.2020
- Working closely with the store manager to drive sales and increase profitability
- Large amounts of cash handling
- Maintaining stock distribution within local branches
- Reached high-quality standards through audits and testing.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Education
Bachelor of Science - Marketing and Advertising
Edge Hill University
GCSEs - English Language and Mathematics
Cardinal Heenan Catholic Sports College
Liverpool, MerseysideSkills
- Target Driven
- Brand Building Awareness
- Leadership Skills
- Verbal Communication
- Organised and Reliable
- Outstanding Customer Service
- Problem Solving
- Efficient Multitasker
- Visual merchandising creativity
- Product knowledge
Certification
First Aid Certification
Custom
Personal Information
Timeline
Floor manager (Temporary)
Montirex
09.2024 - 01.2025
Assistant store manager
Armadillo Self Storage
07.2023 - 03.2024
Head bartender
Amo Trattoria
04.2022 - 06.2023
Department supervisor
The Range
02.2021 - 02.2022
Team leader
Euro Garages
12.2017 - 09.2020
Bachelor of Science - Marketing and Advertising
Edge Hill University
GCSEs - English Language and Mathematics
Cardinal Heenan Catholic Sports College
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