Liam Thomas Yeo
Camberley,Surrey
Summary
Results-driven Head of Department experienced in transforming underperforming teams into high-achieving units. Delivered significant improvements in staff morale and productivity through strategic initiatives and streamlined processes that enhanced operational efficiency. Focused on fostering a collaborative environment that encourages innovation and continuous improvement.
Overview
15
15
years of professional experience
Work history
Head of Department
British Army RAMS (formerly QARANC), Frimley Park Hospital, Acute Medical Unit
2023.08 - 2026.07
- Still within my preceptorship period, I was stood up to take over the leadership and management of a busy Acute Medical Unit encompassing many newly qualified practitioners early in their career in Defence. This included up to 25 Registered Nurses and Healthcare Assistants (HCA) across both British Army and RAF, working alongside NHS Ward leadership.
- Directly manage a team of 15 plus personnel, ensuring completion of rosters and training of individuals. Ensure all subordinates are prepared clinically and militarily for their role in AMU and their deployable role.
- Defined core duties and responsibilities for team, ensuring clarity and alignment with operational goals.
- Manage Army and RAF personnel’s single Service (sS) training and professional requirements.
- Oversee AMU roster/off duty to ensure all subordinates are completing relevant clinical and military training hours as laid out in policy.
- Enforce and promote sS discipline, dress, values, behaviours and performance standards.
- Liaise and integrate the military team with the NHS Ward Management, acting as an ambassador and representative for the military at the Department level.
- Regularly liaise with NHS and military leadership to keep up to date with policy / directive changes affecting AMU personnel.
- Integrate newly qualified healthcare personnel with the Trust and Unit policies, helping settle them into military life and as a professional healthcare worker.
- Attend and represent AMU at meetings covering training, clinical governance, appraisals and performance management.
- Executed additional responsibilities for service support, higher formation, sport and adventurous training. Routinely engage with senior management and CEO on progress …
- Summarised significant accomplishments and projects undertaken.
- Initiated multiple Quality Improvement (QI) projects, including:
- Establishment of the AMU Leadership Culture – QI project capturing the impact of a supportive learning environment on Staff satisfaction and retention.
- Implemented training to enhance workplace culture through a training day, followed by a padlet for ongoing feedback; designed and delivered a professional study day for Junior Officers on workplace culture.
- Practice changes – 6 am drug rounds and drug trolleys to support RNs. This proved to enhance patient safety and improved efficiency of timely medications by 54%.
- AMU Online Platform – Padlet.
- New Starter Supernumerary Checklist. QI project designed to enable preceptees and new starters to orient themselves to the ward better.
- Expanded AMU to encompass Medical SDEC as a placement area for military nurses and HCAs.
- Organised a Regimental Officer’s dinner night for c.50 Officers and guests.
- Attended the Joint Medical Operational Planners (JMOP) Course. To enhance my ability to conduct medical staff work to enable Joint force deployment on a range of Operations.
Medical Squadron Second in Command
British Army RAMC, 16 Medical Regiment, COLCHESTER
2019.09 - 2021.08
- Medical Squadron Second-in-Command. At the rank of Captain, acting as deputy to the Commander in the leadership of medical personnel as well as senior administrator of a Role 2 Field Hospital, Medical Reception Station, four Pre-hospital Treatment Teams (PHTT) and an Ambulance Fleet.
- Defined key responsibilities to drive leadership and management of medical personnel.
- Command, train, develop and lead Soldiers and Officers across all inter-Squadron Departments. This encompasses both Role 1 and Role 2 medical care.
- Facilitate deployment of the Squadron via air on contingency operations as part of the UK High Readiness Forces.
- On deployments as the Squadron Second-in-Command, provide command and control of all medical activity within the allotted battle space and act as the primary casualty tracking for patients from point of injury through to Role 3 medical care. Including the coordination of all medical evacuation efforts by air or land.
- Facilitated military and clinical training programs for all department personnel across various medical trades.
- Manage the Squadron’s medical equipment stores and implement maintenance in accordance with directives.
- Manage and inform the Commander of the Operational Risk and update the Risk Register as required.
- Oversee and manage appraisal requirements for all ranks and trades.
- Led projects that significantly enhanced medical capabilities within the Squadron.
- Staff Officer 16 Air Assault Brigade May – Jun 21, coordinated the medical response via air and land to Op FORTIS. This involved the planning and executing of the medical plan to support 150+ army parachutists’ descent into Jordan from Cyprus. Whilst deployed, I also played a pivotal role in the reorientating of 16 Air Assault Brigade onto Op PITTING, including the creating of the initial tactical medical plan, and deployment orders.
- Officer Commanding Dec 20 – Mar 21, whilst orchestrating the deployment on Op RESCRIPT – support to Regional Teams in response to COVID-19. This was responding to two separate Military Aid to Civil Authority (MACA) requests at very short notice.
- Deployed as Officer Commanding the Medical Squadron during Exercise PEGASUS SERPENT 19 which attracted significant Army Media coverage.
- Passed All Arms Pre-Parachute Selection (AAPPS) – a prestigious arduous course necessary to qualify for Airborne forces.
- Obtained Low-Level Parachuting (LLP) competency thus qualifying as an airborne Officer.
- Designed a clinical training program for qualified Combat Medical Technicians (CMTs) to enhance their medical skills within a military context.
Phase I Instructor
British Army RAMC, Army Training Centre, PIRBRIGHT
2018.04 - 2019.08
- Leader of a team of Military Instructors delivering Basic Training to 48 Recruits over a 14-week intensive course. Encompassed within the Common Military Syllabus (CMS) are such skills as literacy, numeracy, basic soldiering, navigation and critical thinking/problem-solving.
- As the Troop Commander, lead and manage up to six Training Staff in the delivery of training to up to 48 Recruits, acting as a Role Model to all.
- Execute, supervise and validate the training programme directed at Army Recruits including potential Army Medics and Health Care Assistants.
- Conducted summative testing and implemented targeted remedial training to enhance recruits' skills.
- Plan and conduct training exercises including live firing and other potentially dangerous activities.
- Maintain overall responsibility for Staff and Recruit welfare.
- Ensured adherence to British Army’s Core Values and Standards among staff and recruits.
- Initiated and conducted appraisals for staff and recruits to foster development and performance improvement.
- Orchestrated and led all Staff (20 personnel) on a Battlefield Tour to Jersey Island to study the German Occupation.
- Completed Defence Train the Trainer (DTTT) v3 Course demonstrating teaching ability. Certification goes toward the Level 5 Diploma in Coaching and Mentoring.
- Key Responsibilities
- Key achievements/projects
Medical Troop Commander
British Army RAMC, 1 Armoured Medical Regiment, SENNELAGER, Germany
2016.06 - 2018.03
- Commander of a Medical Troop including two PHTTs and an ambulance fleet. Deploy as the Head of Department and facilitate the delivery of consultant-led Role 1 Medical Support to the British Army and Allied Force Elements including; Damage Control Resuscitation, Medical Evacuation and Primary Health Care.
- Provide vital command and control for the Department, track casualties through to Role 2 Care and act as Medical Liaison for the Battlegroup Commanding Officer.
- Managed troop and department during barrack duties, maintaining operational readiness and providing staff support.
- Led a Short-Term Training Team to Desna, Ukraine teaching enhanced First Aid to Ukrainian service personnel.
- Deployed on Exercise PRAIRIE STORM to Canada as leader of the Medical Troop, providing medical support and part of the team designing the blue-light Matrix for medical evacuation.
- Represented the UK Armed Forces in Bavaria, Germany, during Exercise ALLIED SPIRIT as a member of a 12-man team of medical personnel, providing medical care to the exercising troops.
- Conducted appraisals for up to 20 staff members within the troop/department, fostering professional development.
- In compliance with the Regimental Training Directive, plan and arrange relevant planning activities to enhance Staff Member’s CPD.
- As the Senior Equipment Manager and Owner, ensure all medical kit and stores are maintained and serviced effectively.
- Executed health and safety policy in workplace, protecting staff and minimising risks effectively.
- Key Responsibilities
- Key achievements/projects
Graduate Sports Therapist
Liam Yeo Sports Therapy, LAUNCESTON, Cornwall
2013.09 - 2015.04
- Diagnosed and treated a wide range of musculoskeletal injuries among clients, including junior athletes and elderly patients with pre-existing conditions.
- Gained hands-on experience with Plymouth Raiders Basketball team, supporting injury management and rehabilitation efforts for athletes.
- Supported pitch-side injury management and clinic operations during placements at Launceston Rugby Club, enhancing care for players.
- Completed a Kinesiology Taping Course to improve skills in injury management.
- Attended Manual Joint Mobilisation Course by Osteopath Instructor John Gibbons, enhancing my ability to perform up to level 4 joint mobilisations.
- Wrote the 5-Week Holistic Approach to Pain Management Corrective Exercise Program, focusing on enhancing patient outcomes through five weeks of prescribed treatment.
- Documented key achievements and projects to showcase ongoing professional development and commitment to the field.
Fitness Camp Instructor
Blast Fitness Camps, LAUNCESTON, Cornwall
2011.08 - 2015.04
- Designed and delivered personal training classes for up to 30 participants, customising lessons for varying health needs and monitoring progress over 4-week cycles.
- Fostered inclusive environment, promoting positive interactions amongst campers.
- Arranged transportation logistics for off-site excursions resulting in smooth travel transitions.
- Developed personalised learning plans to support individual growth in campers.
Education
BSc (Hons) - Nursing (Adult Health)
University of Plymouth
PGCert - Leadership and Conflict Studies
Cranfield University
BSc (Hons) - Sports Therapy
University of St Mark and St John
A-Level - Biology
Twyford CofE High School
A-Level - Chemistry
Twyford CofE High School
A-Level - Psychology
Twyford CofE High School
NVQ L3 Academy Apprenticeship - Sporting Excellence
Twyford CofE High School
Skills
- Department management
- Strategic planning
- Project management proficiency
- Performance measurement
- Regulatory oversight
- Resource optimisation
- Database management
- External liaison
- Leadership excellence
- Team Leadership
- People Management
- Innovation in practice
References
References available upon request.
Timeline
Head of Department
British Army RAMS (formerly QARANC), Frimley Park Hospital, Acute Medical Unit
2023.08 - 2026.07
Medical Squadron Second in Command
British Army RAMC, 16 Medical Regiment, COLCHESTER
2019.09 - 2021.08
Phase I Instructor
British Army RAMC, Army Training Centre, PIRBRIGHT
2018.04 - 2019.08
Medical Troop Commander
British Army RAMC, 1 Armoured Medical Regiment, SENNELAGER, Germany
2016.06 - 2018.03
Graduate Sports Therapist
Liam Yeo Sports Therapy, LAUNCESTON, Cornwall
2013.09 - 2015.04
Fitness Camp Instructor
Blast Fitness Camps, LAUNCESTON, Cornwall
2011.08 - 2015.04
NVQ L3 Academy Apprenticeship - Sporting Excellence
Twyford CofE High School
A-Level - Psychology
Twyford CofE High School
A-Level - Chemistry
Twyford CofE High School
A-Level - Biology
Twyford CofE High School
BSc (Hons) - Sports Therapy
University of St Mark and St John
PGCert - Leadership and Conflict Studies
Cranfield University
BSc (Hons) - Nursing (Adult Health)
University of Plymouth