Richard Ringwood
Eastergate,West Sussex
Summary
Experienced professional with a strong background in managing costs and expenditures, stock management, and staff development. Adept at problem-solving and building customer relationships, with a proven track record in department management and performance management. Committed to leveraging skills to drive organisational success and enhance operational efficiency.
Results-driven Head of Department known for transforming underperforming teams into high-achieving units. Led initiatives that boosted staff morale and productivity, resulting in significant improvements in department outcomes. Consistently streamlined processes to enhance operational efficiency and fostered collaborative environment that encouraged innovation and growth.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Head of Department - Retail shops & leisure
Butlins
Bognor Regis, West Sussex
06.2014 - 11.2024
- Led up to 6 managers with a team of 95+, working across 20 diverse areas of the business
- Successfully led the department to achieve targets for consecutive years.
- Given autonomy, I built a structure to the department creating manager roles by reducing middle management and operating in a lean way matching sales to labour percentage
- Leading by example and role modeling best practices by always looking for improvements and ways to be more efficient
- Regularly acting as duty manager for the whole resort, being the sole port of call for any visitors, issues, or incidents
- Team retention is a real focus of mine delivering 25% improvement consistently against the overall resort %
- KPIs have been achieved by careful management and maximising identified opportunities
- Improved departmental efficiency by streamlining administrative processes.
- Enhanced staff productivity with regular training and development sessions.
- Led recruitment drives to hire the right team members for department growth.
- Initiated cost-saving measures, contributing to financial stability of the department.
- Developed strategic plans to meet business objectives efficiently.
- Created risk assessments and Covid operational plans for my venues to ensure I was operating at maximum capacity in all venues during Covid restrictions, again delivering above targets and KPIs through those challenging times
- Opened new venues including a pottery painting studio and Splash pool shop
- Formulated budget plans, ensuring optimal resource allocation and financial control.
- Delegated tasks effectively, promoting accountability and high-performance culture.
Store Manager
JD Sports
06.2007 - 06.2014
- Worked in a number of stores, Worthing, Brighton, Gatwick, and covered area managers in their absence
- Vetting team and guests for airport passes
- Train the trainer in airport fire procedures
- I also had a 3-month period working in the head office as a stock allocator and merchandiser
- I achieved KPI’s and targets in all my venues and enjoyed promotion on several different occasions
- Built strong teams to promote best practices and deliver service levels aligned to achieving targets
- Supported in multiple store refurbishments and openings
Bar Manager
01.2004 - 05.2007
- I had the opportunity to open a bar restaurant with my parents in Spain
- I set up everything from stock ordering, to insurance, venue renovation, and I kept books
- I learned basic Spanish
Store Manager
JD Sports plc
06.2000 - 12.2003
- Worked in a number of stores, Bognor, Worthing, Brighton
- I achieved KPI’s and targets in all my venues and enjoyed promotion on several different occasions
- Built strong teams to promote best practice and deliver service levels aligned to achieving targets
Deputy Manager
Iceland Frozen foods plc
06.1993 - 05.2000
- I started as a Saturday part time stock assistant and worked up through the roles of dry goods, frozen Supervisor, to deputy manager
- Worked in multiple stores and covered other branch managers
Skills
- Managing costs & expenditures
- Stock management
- Staff development
- Problem-solving
- Customer relationship building
- Department management
- Performance Management
Personal Information
Hobbies: My favourite pass time is watching films, I like sci fi and action best., I also enjoy reading and listening to music., I have 3 children which keeps me busy with family time and adventures.
Custom
References are available upon request.
Certification
Food hygiene level 3
Personal license holder
Timeline
Head of Department - Retail shops & leisure
Butlins
06.2014 - 11.2024
Store Manager
JD Sports
06.2007 - 06.2014
Bar Manager
01.2004 - 05.2007
Store Manager
JD Sports plc
06.2000 - 12.2003
Deputy Manager
Iceland Frozen foods plc
06.1993 - 05.2000
Food hygiene level 3
Personal license holder
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