LIAM SEMPLE
Motherwell
Summary
Reliable and motivated individual with experience in customer service, high-pressure environments, and regulated industries. Proven ability to communicate effectively, handle complex information with accuracy, and work both independently and as part of a team. Demonstrates strong problem-solving skills, adaptability, and a proactive approach, with a focus on delivering high standards and continuous improvement.
Overview
4
4
years of professional experience
Work History
Zero Carbon Living Advisor
OVO Energy Ltd
2026.01 - Current
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
- Handled high-volume telephone calls to address and resolve customer queries.
General Assistant
GB Therma Chem Ltd
2025.01 - 2025.12
- Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
- Implemented health and safety protocols, conducting regular checks to ensure a safe working environment.
- Assisted in inventory management, monitored stock levels, and reordered supplies to maintain optimal stock levels.
- Assisting engineers in the repair and replacement of chemical injection systems.
Team Member
Hap Solutions
2022.01 - 2025.01
- Core risk assessment skills with experience in identifying and mitigating risks.
- Working in high-pressure environments in both large and small groups.
- Showcased the ability to understand, navigate, and enforce safety regulations.
Education
Scottish Qualifications Certificate - Scottish Highers,
Taylor High School
North LanarkshireSkills
- Customer service and communication (phone, email, in person)
- Teamwork and collaboration in high-pressure environments
- Compliance and safety awareness (including ECITB Safety Passport)
- Attention to detail and data accuracy
- Time management and task prioritisation
- Problem-solving and initiative
- Adaptability across different roles and environments
- Microsoft Office (Excel, Outlook, Word)
Accomplishments
- Mental Health Ambassador
- Peer Tutor
- Caritas Award
- JRSO
- Pupil Council
Hobbies and Interests
- Camping/Hiking
- Swimming
- Football
- Tennis
Timeline
Zero Carbon Living Advisor
OVO Energy Ltd
2026.01 - Current
General Assistant
GB Therma Chem Ltd
2025.01 - 2025.12
Team Member
Hap Solutions
2022.01 - 2025.01
Scottish Qualifications Certificate - Scottish Highers,
Taylor High School