GODISABLE CHINAKA JACOB
Glasgow
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Zero Carbon Living Advisor
Ovo Energy
Glasgow
06.2026 - Current
- Currently working as a special metering adviser.
- Resolving Inbound Customer Queries First-Time: Deliver outstanding, empathetic service via phone and email, quickly diagnosing root causes to resolve issues on first contact, with a specific focus on supporting vulnerable customers.
- Act as an OVO ambassador to inform customers about the Plan Zero mission, confidently promoting and cross-selling products and services that support home decarbonisation.
- Share deep knowledge to coach peers in the moment, taking active ownership of the collective success, performance, and day-to-day objectives of the wider squad.
- Autonomously manage daily tasks while actively identifying and implementing ways to improve both squad workflows and the overall customer experience.
Customer Service Representative
Foundever
Glasgow
03.2024 - 03.2026
- I served as the first point of contact for customer inquiries regarding energy accounts and services.
- Handle account management tasks, including billing queries, payment support, and account updates.
- Assist customers with tariff information, account changes, and general support.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain accurate records and ensure all customer interactions are logged correctly.
- Foundever, Glasgow, United Kingdom
Customer Service Representative
NHS Vaccine Campaign (Foundever)
Glasgow
- Took inbound calls for vaccine appointments.
- Booked, rescheduled, and canceled vaccine appointments.
- Provided information regarding health boards and vaccination services.
- Handled complaints and concerns from citizens with care and professionalism.
- Foundever, Glasgow, United Kingdom
Visiting Lecturer
AHRO Research center
10.2022 - 03.2023
- Developed and curated curriculum for shorts courses
- I performed administrative duties and grading responsibilities.
- I was employed to teach short health courses; however because of low enrollment numbers, the courses were postponed and ultimately did not proceed.
- United Kingdom
Student Recruitment Advisor
Business Center "Inzhek"
Kharkiv
08.2021 - 02.2022
- Guided prospective students through academic programs and admissions.
- Represented the institution at outreach events.
- Evaluated recruitment data and supported the admissions team.
- Kharkiv, Ukraine
Medical Assistant
Kharkiv City Student Hospital
Kharkiv
07.2018 - 06.2019
- I assisted hospital staff with other day-to-day tasks in accordance with patient care plans and physician guidelines.
- Supported physicians in daily operations and administrative duties.
- General hospital training
- Kharkiv, Ukraine
Charity Health Leader
Organization of Christians of Evangelical Faith
Kyiv
01.2015 - 01.2019
- Delivered guidance and support in addiction orientation centers.
- Led health awareness campaigns and provided pastoral care.
- Kyiv, Ukraine
Assistant Primary School Teacher (Grade 4)
Future Light Nursery and Primary School
Port Harcourt
07.2010 - 08.2011
- I taught different subjects, including history, health science, and social studies.
- Supported children's academic and emotional development.
- Port Harcourt, Nigeria
Education
MBA - Business Administration
Kharkiv National University of Economics
Kharkiv, Ukraine06.2021
WASSCE - Secondary School Certificate
Salvation Heights Secondary School
Port Harcourt, Nigeria05.2010
Medicine (MD) - BSc
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine01.2018
Certificate - Russian Language Course
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine01.2011
Skills
- Conflict resolution
- Data entry
- Account management
- Customer support
- Patient care
- Community outreach
- Emotional intelligence
- Written and verbal communication
- Attention to Detail
- People Management
- Empathetic communication
- Critical analysis
- Microsoft office suite mastery
- Regulatory compliance awareness
- Research and analysis
Languages
English
Russian
References
Available upon request.
Timeline
Zero Carbon Living Advisor
Ovo Energy
06.2026 - Current
Customer Service Representative
Foundever
03.2024 - 03.2026
Visiting Lecturer
AHRO Research center
10.2022 - 03.2023
Student Recruitment Advisor
Business Center "Inzhek"
08.2021 - 02.2022
Medical Assistant
Kharkiv City Student Hospital
07.2018 - 06.2019
Charity Health Leader
Organization of Christians of Evangelical Faith
01.2015 - 01.2019
Assistant Primary School Teacher (Grade 4)
Future Light Nursery and Primary School
07.2010 - 08.2011
Customer Service Representative
NHS Vaccine Campaign (Foundever)
MBA - Business Administration
Kharkiv National University of Economics
WASSCE - Secondary School Certificate
Salvation Heights Secondary School
Medicine (MD) - BSc
V. N. Karazin Kharkiv National University
Certificate - Russian Language Course
V. N. Karazin Kharkiv National University