Summary
Overview
Work History
Education
Skills
Hobbies and interests
Personal Information
Timeline
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Liam Riley

Liam Riley

Belgrave,Staffordshire

Summary

Disciplined professional with a strong focus on safety compliance and quality control, and delivering excellent customer service. Demonstrates expertise in manual handling, product scanning, and damage control, ensuring efficient operations. Self-motivated and target driven, skilled in loading and unloading techniques, wrapping and boxing, as well as labelling. Committed to maintaining high standards of accuracy and efficiency in all tasks.

Overview

6
6
years of professional experience

Work History

Warehouse operative

AAH Pharmaceuticals
Tamworth
08.2023 - Current
  • Maintained and exceeded pick rates of 25 lines per hour throughout the busiest periods.
  • Picked orders for timely dispatch to customers and retail outlets before cut off times.
  • Sorted materials into appropriate areas for easy access and organisation. Such as pallet placements and equipment.
  • Reported issues and damages to line manager, enabling prompt, effective resolutions.
  • Listened closely and obeyed instructions without hesitation, carrying out fast-paced picking and packing in line with targets.
  • Sorted materials on warehouse racks and shelves. Levelling, locations and repairs.
  • Completed work following rules and examples set by health and safety.
  • Reduced damages with careful handling and storage of fragile items.
  • Replenished shelves as needed, helped maintain adequate stock levels at all times. By regularly coordinating with FLT drivers.

Cashier

Lai Poh Hui
Birmingham, Staffordshire
07.2020 - 08.2023
  • Used cash registers and computer systems to request and record customer orders and compute transactions.
  • Handling pressure and stress from multitasking on a regular day to day basis. From taking orders from customers in person and on phone. To taking on additional responsibilities as a kitchen assistant.
  • Working alongside my colleagues with communication. And by assisting them with handling goods they've produced. So that I can pack and organise orders for customers to recieve.
  • Delivering outstanding customer service with communication and listening skills.
  • Using my social skills to help customers with enquiries and complaints. I do this by not escalating the situation. But to put myself in their shoes to understand and relate to the customer. This is to ensure customer loyalty and satisfaction.
  • I assessed notes to determine validity and decrease fraudulent activities.
  • I counted change correctly and issued customer receipts.
  • I took customer orders during high tempo to quickly complete transactions. To reduce wait times.
  • I've recommended dishes to customers based on dietary requirements. Such as allergies.
  • I'd greet customers entering store and responded promptly to customer needs.
  • Closing shift I would count and pack funds from the till. Then I'd clean the store by wiping down windows. Brushing and moping the floors to ensure cleanliness of the workplace.

Warehouse Operative

Hermes
Rugby, West midlands
10.2020 - 05.2021
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Completed work following safety rules for best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Inspected received merchandise for any damages or discrepancies.
  • Kept accurate electronic records of received and distributed merchandise.
  • Loaded packaged goods on to trucks for shipping.
  • Assisted with loading and unloading of vehicles manually and using machines.

Volunteer Worker

Age UK
Tamworth, Staffordshire
01.2019 - 03.2020
  • Worked with colleagues in the store room. Which helped me learn to communicate with people much older than me.
  • I would examine donations to be processed. I'd check for hygiene and damages. So that all donations are kept to the quality standards for the shop floor.
  • If donations meet the correct criteria for customers to purchase. I would tag and label them from size, date and gender. So that it can be organised for corrects sections on the shop floor.

Education

NVQ Level 2 - Uniformed public services

South staffordshire college

NVQ Level 1 - Uniformed public services

South staffordshire college

GCSEs -

Wilnecote high school

Skills

  • Target driven
  • Product scanning
  • Loading and unloading techniques
  • Fast-paced picking and packing
  • Self-motivated
  • Manual handling
  • Box lifting
  • Wrapping and boxing
  • Safety compliance
  • Labelling and boxing
  • Quality Control
  • Damage control

Hobbies and interests


 -I like airsoft as I find it a much more interesting way of keeping in shape, it's like working out...but competitively. 

-Tabletop wargaming is not only a game I play with friends, but an arts and crafts form of hobby. I build and paint miniatures and this really helps me practise my patience, creativity and attention to small details.

-Reading is good for improving my literacy and expanding my vocabulary. 

-Finally spending time with my mates. This is always a positive as it aids in my general mental health and social skills. Definitely an exemplary way to relax and feel rejuvenated!

Personal Information

  • Nationality: British
  • Date of birth: 31/03/1999

Timeline

Warehouse operative

AAH Pharmaceuticals
08.2023 - Current

Warehouse Operative

Hermes
10.2020 - 05.2021

Cashier

Lai Poh Hui
07.2020 - 08.2023

Volunteer Worker

Age UK
01.2019 - 03.2020

NVQ Level 2 - Uniformed public services

South staffordshire college

NVQ Level 1 - Uniformed public services

South staffordshire college

GCSEs -

Wilnecote high school

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